Harts of Stur

Best hardware and garden store for miles. They even have a café.

Having never been to Harts before, I had no idea what to expect our what I would find. I was amazed. So much on offer from such a modest facility. Everything you could wish for, for the home and garden. Managed to pick up one massive bargain on my visit and saved money on a kitchen mixer! Cafe closed a little early but that wasn't an issue. Was great to walk around the whole store to marvel in what they had! Will return!

So many things to look at housewares,clothes,shoes,boots,hardware,cookware,garden plants and garden accessories cleaning stuff,pet stuff, gifts and a lovely cafe for breakfast, lunch and tea. Great Staff helpful and friendly particularly Jen in the cafe. Well worth a visit .

Order placed but wrong delivery address added. Spoke with Holly who sorted it out. Delivered today - great value and very easy to deal with; more than happy to recommend the House of Stur

I'm so pleased I purchased from this lovely company. Fast delivery. Can see items are stored with care. First package in a long time to arrive without damage. Beautiful items. Look amazing in my kitchen. Plus a little gift voucher, Christmas magazine & product guide. Thank you so much guys. Had some awful experiences shopping online recently, you have restored my faith

I purchased a Sage food processor 3 years ago from Harts of Stur. I got the item and was very satisfied up until the motor of this £600 machine stopped working. At first i
I contacted Sage (manufacturer)directly to sort out this matter, but was informed that I should send my machine to a UK address in order to make us of my warranty. When i informed them that I prefer not to involve third parties, but I AM WILLING TO COVER THE LOGISTICS COSTS, they suggested to contact Harts of Stur since I bought my product from their website.

Today I did what the manufacturer asked me to do and contacted Harts of Stur, in order to send them my food processor and forward it to the manufacturer. I was told that they do not offer this service and have to make other arrangements.

I invested my money in this machine as I read a lot of good reviews about it and comes with a 30 year warranty... Which seems I cannot make use of it simply because I am not residing in the UK.

At first the assistant who answered my phone call was checking with the director if this can be done, and without a valid reason she said they cannot assist me with this. At one point she became arrogant and transferred my call without even telling me. It seemed that i was transferred to another guy who repeated the same thing over and over again that I should find other alternatives as they are not willing to help... Not to mention they were lying to me that they are checking my warranty without even bothering to ask who's calling and regarding what.

Basically from my experience, Harts of Stur have no after sales support whatsoever! I was willing to cover all the logistics costs, contacted the manufacturer myself, therefore all they had to do is forward my machine to the manufacturer but they refused.

Totally disappointed !!

Exemplary customer service. The team went above and beyond when I had an issue with my Kitchenaid mixer (even though it was nearly two years after my purchase). Its heartening to still experience that level of service. Highly recommend.

Love Harts. Friendly staff. Cafe was good. Had the breakfast. Personally I thought it a little over priced for what it was. I hasten to add there was nothing wrong and I enjoyed it. IMHO Stur of the Moment's Big Stur is a lot better. But best wishes to Harts in their new venture 😁