The White Company
s of Wimbledon, Ely, 16 St George's Rd, London SW19 4DP, United Kingdom
4.3
21 reviews
8 comments
CQCR+MP London, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Not happy with the outcome, I contacted TWC online chat. After endless questions and lots of apologies for the inconvenience I had been caused, I was told that the complaint was going to be escalated and I would hear from someone within 24/48 hours, which indeed I did. The call came through whilst I was working, the caller left his name, but number for me to call him back and the call came through as no caller ID. I rang TWC a short while afterwards and since then have heard absolutely nothing. TWC have a 2 star review and only wish I had read the reviews before making my purchase. TWC are yet another retail company who have used COVID as an excuse for poor customer service. There are so many other companies out there desperate to keep their businesses going and working hard to keep their customers happy. TWC is not not one of them. What was meant to be a lovely surprise gift for a friend going through cancer treatment has ended up falling far short of the mark. I will never buy fromTWC again.