Argos Enfield De Mandeville Retail Park

Went to pay and collect for my reservation order at 9:30am. At the store about 7 people waiting already.
Waited for 30 minutes before enquiring with the staff why my number 27 is not being called and how long would I need to wait, when number 42 is gone already. Was told that they can give only what is at the front of the store, no indication of waiting time.
After another 10 minutes wait, number 54 was called up and gone, so I decided to get a refund and go. At the till during refund, I asked Sharmila (name from the refund receipt) if she wanted to know my reason for the refund. Well, Sharmila said she doesn’t want to know and was indifferent to my 40 minutes wait with no explanation.
When got home, called Argos live chat to bring their attention to the store performance. It took 5-7 minutes for Argos to answer me. Unfortunately as soon as I wrote that I had a complaint, they transferred me to another person to chat and the chat froze. All my “is anybody there?” went unanswered.
A star for easy parking on Monday at 9:30am
Feel sorry for Argos for having “don’t care attitude “ at ALL LEVELS.

Terrible experience, shame as I've had no trouble in other stores like ravenside who offer great customer service. Twice now I've been called to come collection point to get my item, but ended up standing around 20 mins with nothing. Few days ago this happened and the worker Shamila was simply in a horrid mood, with a face like daggers. All she had to do is inform me that my item was delayed and I'd have been fine, but she was stomping around in a mood (I'm sure Argos don't pay her to look like shed prefer to be somewhere else). She was rude towards me and I demanded an apology from her, from which she got more irrate and agitative. I complained to Salim the manager and he was equally appalling, after much remonstration he finally apologised. I wasted nearly half hour and turned out my reserved item couldn't be found. Instead of apologising they stroppily processed a refund. I'll definitely be complaining to head office. This isn't on. Avoid this store if you want to be treated with respect and service with a smile.

I was collecting items ordered online, however there was an issue as they could find it for a good while. However, I was approached by store manager - Kapil who was very nice and polite with excellent customer service skills and resolved the problem as well as some compensation has been offered which I welcomed. All the staff I spoke that day were very nice and polite too. P.S. felt a bit sorry for them as some customers are hard to handle from what I've seen there.

What a bad shopping experience!
Especially with a rude woman like Theresa. She has a lack of customer service, "touch" n kindness with customers. She was rude since we came into the shop to browse the product we were looking for. I hope her manager will give her more training cos u can't assist or help ur customers as she did. She enjoyed n even affirmed having a go with us...she even invited me to go to another store to refund the item I just bought in the same store!
There r difficult times for all of us with all the covid madness but she can't treat customers on the way she did it....she needs to cool down n chill that attitude. She is a customer service assistant not a sheriff on the wild west!

Awful experience with manager Linda, I am exempt from wearing a face covering and as I was asked I said I am exempt. She then insisted I wait outside for my items as I was not allowed in without proof of exemption .( which is not required as I work in retail) She was rude and was adamant that I had to be served outside . Shoved my items at me and would not listen when I explained I have a hidden illness. I think the staff need more training on the disabilities act!. I for one will not shop again at this branch. Spoke to Argos via Twitter and had a poor response from them too!

Went in yesterday to buy a pair of Dre beats headphones early in the morning was dealt with quickly and was happy.

However later within a few hours I open the product as it was a gift for a family member and they realised that I bough the wrong product.

Went back to this store with the product in original condition no damage at all and asked to exchange the product with another plus add another £100 on top.

I was completely dismissed by the manager “Linda” for the package not having the plastic wrap sealant which is impossible to keep intact as you have to open it.

She was so rude and sarcastic who basically kissed her teeth, and spoke down to me.

Before me another customer was spoken to like that and saw the customer was very upset so argos should do something about the manager Linda as this place use to be a great location to shop.

One middle aged lady working in there was very helpful told me the right procedure and acknowledged that she is out of order.

I went to the Tottenham Hale argos explained my situation and they offer me a complete refund straight away and they was very professional how argos service usually is.

The Enfield De Mandeville Retail Park however has a very unprofessional manager in “Linda” that shouldn’t be speaking to people like that 0/5.

Great place to shop from and do click and collect. Very quick and efficient and I’ve been going here for many years for various things and have always enjoyed the experience.

What a waste of time poor customer service by the manager was rude and refused my refund. Basically called me a liar Security guard who was nice stepped in and dealt with the situation. I will be calling the Head office to complain.