Fenwick

Haven't been in this store for many years, still lovely as ever! I don't know how they survive, never seems terribly busy. Had lunch in the restaurant, which was lovely. Great service, lovely relaxed atmosphere bright and airy. Great place to stop for lunch if ever in the area. Would recommend.

Good traditional British department store, most luxury products available. Staff friendly and helpful. Decent toilets and close to tube stations.

We had coffee and a bit to eat in the restaurant - all good - the store it’s self well laid out - varied brands and good choice - have to say the lady in the lingerie dept is excellent, very knowledgeable of her job - a pleasure to shop in

It’s an amazing experience to visit this department store. They have very special selection of luxury fashion, beauty products and accessories.
Now it’s quite convenient to come here by Elizabeth Line. It just about 1 minute walk from Bond Street Elizabeth line Station (Hanover Square Exit)!

It was ok, it does not have the variety of fashion it used to have. It was a great place to go if you needed an outfit or dress for a night out or evening function. The sales staff were lovely, very disappointed with a group of senior staff who were more interested in chatting and deciding on merchandising a corner of the department than helping a customer who clearly wanted help and intended to spend. Bricks and mortar retail is all about service and having the sizes available. Please don't forget how you used to operate and how great your buying was. Why did you change??

Popped in to shop their archive sale on the top floor.

The staff were absent / not on hand to help. That was a little annoying as I wanted to enquire about the availability of sizes. The stock wasn’t laid out as I would have expected of a store of its calibre; it was sort of an abandoned space. I left uninspired and not purchasing anything.

I perused the beauty aisles, Bisi Syed a few of my favourite concessions and also had a wander around the vintage collection space. Again, apathetic service from the staff so I got bored and left.

- Don’t waste your time here.
Bought some Chelsea boots in a sale, realised I bought wrong size. Immediately emailed, no reply. Tried to exchange in store and told I now have to pay full price as the sale ended. All I wanted was to swap the size not re-purchase the item. Terrible customer service, no help in store nor over the phone. Fenwick’s used to be a good department store.

Fenwick, a department store founded by the Fenwick family in 1882, has been on the news of the announcement that it will close its 130-year-old store on New Bond Street in central London.

The retailer, along with neighboring properties, was sold to Lazari Investment for £430m and will close in 2024.

Visit date : Wednesday, December 28, 2022