Argos Worcester Elgar Retail Park

A manager with an attitude problem! Took an item back for a refund, card machines weren’t working so said we would come back another time. We had the email receipt so no issues there. Refused to let us have the item back and forced us to have a gift card. Claimed that as it had been scanned the item couldn’t be given back even though it wasn’t refunded and the transaction could have been cancelled. The ‘manager’ then just threw the gift card at us and walked off.

Good shop, staff are helpful, but impossible to get through on the phone. Called them several times, nobody answered, machine kept telling me to resolve my issues on their website. I just wanted to speak to a staff member, the question I needed answer to is not on the website. After a half an hour I gave up.

Tried to take a TV back for a refund in the allotted time frame. Lady I spoke to was just rude and dismissive. Treated like I’m doing something wrong trying to return a poor quality product. She stated because I have opened it they can’t have it back but how your supposed to know the quality until you see it I don’t know. Returned with all original packaging on tv and everything complete. Even the protective film was on the tv screen. Would be like trying on a T-shirts then being forced to buy it even it I didn’t fit. Will never use Argos again, in process of closing my online account. Good job Argos way to look after your customers

The store manager is very rude! Couldn’t be bothered to listen to why we wanted to return an item which was bought the night before and was faulty. Her attitude was “I’m not taking it back” when speaking to customer service I was told I’m within my rights to return an item. Waste of time they need more helpful understanding managers!

Ordered and payed for a laptop online for my daughter birthday, they’ve taken the payment but then received a message saying there’s no stock but taken the money out the bank!!!
Phoned the the store and they said I now have to wait up to 5 days for a refund for the money to go back in to my bank.
My daughter now has to go with out a birthday present 😡
DISGRACEFUL SERVICE
Never will you ever get a penny of me ever again 😡😡😡

Alot of items not In stock to just walk in and buy and very slow service waited over 15 mins from paying to getting item and only 1 or 2 people actually served while about 12 orders waiting staff in the warehouse look slow and not doing much could do with improvement on service

Bought a Challenge Tower fan heater / cooler in Feb for my home office room. Used maybe three or four times in the cold weather than not used. Until last week (only 4 months after purchase) when I used it due to the hot weather. It worked for a couple of days then it stopped oscillating and kept on clicking like it was trying to oscillate. I went over to look at it and the top fell away from the base. I took it back to Argos Worcester Blackpole with my e-receipt and they refused to refund, repair or exchange. They claimed it was not faulty manufacturing and claimed without any evidence that I had broken it myself. It was pointed out to me that the single peice of internal plastic which holds the top to the base was broken and therefore I was responsibe. No amount of discussion would change their mind. She just kept accusing me of damaging it myself. I will never buy challenge again and I will avoid Argos in future as their returns policy is open to their own interpretation and gatekeeping and they accept no responsibility for faults and worse - blame the customer for causing the fault without any justificaiton just to avoid their responsibilities. Really shoddy customer service and a breach of consumer regulations.

Ordered 2 items,received email to say ready for collection.travelled 18 miles to store only to be told one item had been delivered to Hereford branch in error so therefore couldn't have the other item as they were on the same order?????
Asked if they could then be delivered as it would be another 36 mile round trip only to be told as it was ordered as click and collect nothing they could do. ( delivery was only £3.95 in the first place).
Very poor service!!