Marks and Spencer

Good store with great staff. Big aisles loads of room. Great displays. The whole building is light and roomy with great parking outside right in sight of the iconic race track.

Large store, opens 24 hours (I think), except Sunday. There’s a cafe upstairs, also a place to get photos printed and phot gifts made. I noticed there’s a small Subway now too. Right next to Marks and Spencer’s, they share the foyer area.

The Cafe only :-
Not sure why I'm giving 2 stars to be honest!
Shambles and not overly nice staff let's the rest of the store down.
Food is overpriced. Today 18/5 1.45pm there were 5 staff milling about I waited several minutes for someone to notice me and when she did (looked like a manager to me) she shooed me up to the other till. I was about to walk out when the pleasent young lad (only one that was working) asked me what I'd like.
I watched and the same woman and 2 other staff totally ignored 2 ladies clearly waiting to be served.
No one was clearing tables at all. I guess your prices will continue to rise as fewer customers use your cafe. Would not recommend 😕

This is for the cafe at Brooklands store.

Every time I came here the queue always moved very slowly with short staff however I liked the cafe especially after browsing the store and doing some shopping. I saw sitting at the cafe as a relaxing treat and wanted to bare the slowness.

Today was a different experience. No exaggeration, I waited for half an hour before it was my turn at the till. The manager was at the till and I first simply asked him if he could guess for how long I must have waited in the queue and he said 10 minutes! I said I waited for half an hour and it is just not acceptable and all they had to do was to use the idle till on the right hand side as you come into queue for customers who wanted to order drinks only. They could have a put a sign up to read drinks only so people like me who only wanted a drink wouldn't have had to wait for such a long time! I said I would write a review about this.

He then said oh no,no need for a Google review as he took the complaints on board now. He also said that he had 3 people started today. I really don't think this could be the reason as the cafe was always very slow at all other times. Today it has just hit the worst waiting time on record for me!

I do hope you improve. With the new increased prices, this very slow service without an apology is just not acceptable!

Shockingly slow staff and everyone must wait at one till until coffees done, no eggs, avo or advertised seasonal sandwiches except turkey. Queued for over 30 min, most people queuing just gave up and left. Staff don’t care, very passive aggressive. Awful experience, never going back.

Came here for a quick bite to eat. Was really diassapointed ordered 2 cheese and ham toasties and 2 cups of tea. Tea was nice but just a cup without the the saucer, milk pot was cracked around the top.
The toasties came out without being heated through properly...tasted terrible. I get its busy but food should be heated to the correct temperature.
Toilets were appalling, blood on the floor of one of the cubicles, tissue all over the floor and toilet seat off the toilet with out of order sign up but door let open.
Very disappointed m&s...expect better from the name...even tescos toilets look better and thats saying something!

Great store plenty of choice and good food hall ,staff were very polite and helpfull..Thanks.

Well stocked store, helpful staff always available on the shop floor