Sevenoaks District Council

Normally have pretty low expectations that any issues I have concerning local authorities will be dealt with smoothly, but hats off to Joe this morning. She dealt with what was effectively a fly tipping issue professionally, politely and proactively.

Thanks for restoring the faith Joe!

After sending an email and not getting a response for a few weeks, I called yesterday evening to chase it up. One of the team forwarded my email to the correct team. This afternoon I am bowled over by the response: someone from the refuse team went to the site this morning, met my builder and has come up with a plan for collecting our refuse and recycling for new flats! Amazing!

I received a parking ticket for parking on a double yellow line outside of my daughter’s school for 4 min. I appealed it on the grounds of my medical condition, herniated disc and compressed sciatic nerve (classed as disability under the Disability Act) and backed up by medical documentation. My appeal was rejected by Charlotte B, my condition not even considered. I then tried to contact the parking services team, no one getting back to me, excuse - the manager Travis K was off work. I formally complained to the council about the appalling, inconsiderate and discriminatory attitude of their staff. Received the response from Julie H that everything was done according to guidelines. My chronic back problem and severe mobility issue making me (temporarily) disable is not good enough of a mitigation to cancel my ticket as I don’t hold a blue badge, but I was advised to apply for one! Really?! SDC serving the public well NOT! Shame on you!

Can someone from Sevenoaks Council explain why I've been asked to claim the £150 government rebate online with proof of a bank statement. Despite the fact that I pay by direct debit. Other councils around the country have simply credited the money to the recipient's account.

Totally incompetent. 6 months now trying to sort out a direct debit. keeps blaming my bank and myself. keeps trying to get penalty fee . trying to steal my money for six months now. fed up with the council.

I asked for a new bin for an alleyway near our home. Ben took full ownership of my request, created a report and forwarded it to the relevant department, telling me exactly how to contact them directly in future. Superb service. Now I just need Direct Services to be as efficient and they'll also get 5 stars!

Come to spend the day at Eynsford Ford. Lovely area with lovely people.

The issue i had was at around 12 o'clock Sunday the 14th August, the audacity of parking attendants who gave a parking ticket to an ice cream van which was serving customers at the time and did not give the gent an option to move or explain. The worst part is, they pulled up and PARKED, on a private road that clearly stated no parking.

You just can’t write it.

The crew who do our local refuse removal deserve high praise indeed. Always on time, efficient and friendly with a smile on their faces too. Even if the weather is questionable they do their best. Thank you all so much.