B&Q Crawley
London Rd, Crawley RH10 8JD, United Kingdom
4
1 reviews
8 comments
4RC6+V5 Crawley, United Kingdom
Location reporting
Claim this location
Monday: 7–20
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–20
Sunday: 10–16
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–20
Sunday: 10–16
But the store is large, so a good level of stock is available.
Phone ahead to check the saw for the cutting service is working, or staffed, if that is what you need.
Lots of free close parking. Went to a member of staff with my order number, bits arrived shortly and the gentleman popped them into my car which I appreciated as they were heavy.
Very happy!
Changing ratings from 1 to 5 stars.
----------------------------------------------------------------------------------------------------------------
4 months and counting still no reply from them, worst company and their managers.
Can’t still believe!!!!
—————————————————————
Appalling experience @ B & Q Crawley store from their showroom (Kitchen) department.
Store staff who helped me doing my kitchen design (Matt Fountain & Matt Taylor) were brilliant. really helpful and given me enough time.
Specially Matt Fountain been real help.
I placed an order on 12/07/2019 from my builder's tradesman account. And got the delivery date for 26/07/2019 (Main Delivery). and various other deliveries.
Few items were missing on couple of deliveries but we got it ordered by store.
When they came for delivery on 26/07/2019, there was 3 worktops were missing and been told by delivery guys that somebody will contact you from delivery team and should have contacted prior to this which never happened, so my kitchen fitter were at the property and left without work getting done and been charged as well.
I phoned delivery team and been informed will contact you by 31st of July for delivery date. Same thing again never received call.
Now as i didn't had my delivery it was flagged up to department manager Sabrina Baker, when placing order she was aware about my order.
So, when complaining to her regarding delay and not getting stuff delivered she contacted customer service and then i spoken to customer service team and finally been offered a compensation of £30 and in the end £40.as a goodwill gesture.
but i was out of pocket for a week and my kitchen fitter's day wage is no way near there.
So, Sabrina Baker as department manager can't help despite knowing situation what i have gone through. really poor and disgraceful service when placing order they are happy to take money of you but when something goes wrong it's all down to someone else.
basically passing buck but not taking ownership and getting bottom of the situation and making customer happy. Most un-professional.
Guys, BE CAREFUL don't order your kitchen stuff from B&Q, nobody is responsible when things goes wrong. But taking order they are so keen.
this will be soon in local news papers as well. I am not asking for mad amount but at least I deserve better then £40 compensation.
very poor service and no one is there to help. Really dis-appointed in B&Q store. such big store and company like this not helping to their customer when they are the one who is responsible for the hassle what customer has gone through.
No one is there to help when things goes wrong. and it does definitely go wrong.
I went to Howden and got my worktop delivered next day. Easy smooth transaction. wish they would have told me and would have got it much quicker, but they don't even have courtesy to make you aware.
Most pathetic .