B&Q Sutton-In-Ashfield

Their staff found extremely polite & knowledgeable helps me for the flooring material problem. It is a very large store and everything is labelled, even you could found many discount items. I thoroughly enjoy shopping at the store.

Very disappointed with the outcome of our visit. We visited the store on Monday to look at slabs and we found some in clearance, so we went back on Tuesday to order them with other things what we needed. The lady who we sore couldn't find them using the bar code on the system or online ,so she called the duty manager and she said that they have been marked down incorrectly and she had to withdraw them for sale. But with customer rights if that the price is on the item you would have to honour that price.has you can see in the photo it gives a description of the item has well has the price.

Short on floor staff, just like everywhere else. Fortunately, using the B&Q website on my phone. I typed in the product I needed and the store I was in and was shown on the store map where to go.

I could have used the self-service check out but I wanted some authentic customer service. Fortunately, the staff member who served me had great customer service.

Massive store, I always see many customers walking around looking up at super-high signs for departments, although none of it makes any sense.

Most staff will go out of their way to avoid eye contact just in case you interrupt their conversation with colleagues to ask where something is.

It's a great store, lots of variety, just so big, it seems geared up for the trade customers rather than a keen diy'er.

I have never seen more than one till open! Always a queue, yes I know there are self service check-outs, these are so close together it is impossible to get to the till with a loaded trolley.

My first experience of this store (having recently moved to the area) was a large click & collect order. Thinking it would be easier. How wrong I was. There are no signs pointing out the "click & collect" check outs as you enter the store, eventually working out where they are, and after waiting longer than it would have taken me to shop and load the trolley myself in the first place, you are asked for photographic id before the trolley appears. It was odd. And certainly did not save any time, even allowing extra time walking around the store in search of what you are looking for.

Finally, all the parking (easy loading) if you are buying bulky items is for trade customers only, the lonely DIY guy has to fight in the carpark or move the car out the space to load up because even when the car park is half empty, someone parks right behind you so you cannot load in the boot, why are the trade better provided for when they have many trade only options to shop from?

Three stars - definitely could be a better experience.

BIG store. Shame not all all their bloop bags/boxes are all in one place, I.e in the tool storage section. I kept walking around and finding more tool boxes in different sections or on the end of aisles. Had to keep putting things back

Great selection of everything you could need when decorating.

Indoor and outdoor plants selection is not too bad.

Click and collect is so quick and easy.

Some great offers on and Christmas 🎄 is in store.

Staff are very helpful polite. Happy to assist. Very tidy easy to find items. Reasonable price and get most of my garden DIY products. Many thanks 🙏

Very Good DIY store with helpful knowledgeable staff. They're also helpful with click and collect too.

Definitely good going in B&Q for DIY essentials.