Metro Rod (Deeside)

We had two other companies to our property to look at a serious drain blockage which had caused a room to flood completely several times during recent stormy weather. One engineer poked around for 10 mins and said it was a two man job - booking us in for 3 days time. The second pair tried a variety of unblocking methods but went away suggesting sandbags. We contacted our insurance company in despair as we expected we would need to dig up/replace floors to get to the issue. They sent Metro Rod out, presumably as a Stage 1 approach, and to be honest we didn't hold out much hope BUT the engineer was an absolute star! Despite access issues (to the house and to the drain) he got stuck in, on his own, and with a lot of hard work managed to locate two 'foreign bodies' (plastic drain pipe pieces) plus a lot of silt which was about 2 metres into the drain network. We are now flood free! We can't thank Metro Rod & the tenacious engineer enough for sticking with the job and delivering an amazing service. I would recommend Metro Rod with no hesitation.

My wife contacted Metrorod yesterday (Sunday) and spoke to Chris. He was very helpful and the problem was sorted with our local Welsh water. Just wanted to thank Chris for his help would highly recommend. Will use again if needed. Kind regards. Steve

Steve worked SO hard on a run of drains in my garden. Horrible mess.
He was totally unfazed by it ! Worked solidly the whole time he was here.
As he was getting ready to go, I had another disaster and bless him he made that safe for me…..I can’t praise him enough. Thanks Steve.

Very helpful, friendly and prompt service-thank you! 😊 engineers were Simon Roberts and Callum Jones

Chris, whom I spoke to on the phone, was hugely reassuring. I am female which sometimes invites condescension from often male oriented industries. I like having technical details and knowing as much as possible about anything I am involved in and the answers I received were both in depth and not patronising in any way.

His knowledge of both the services, equipment and the detailed regulations, politeness, professionalism and entirely no pressure approach was more than we could have hoped for, havig had some poor experiences in the past. Though I had planned to gain further quotes, this call left me entirely satisfied I need look no further.

The survey was done on the day agreed and the report and videos were clear, and the results were really helpful (anda pleasant surprise for us, even better!). Even one of the suggested works was advised to be done by others as to have them come would be more costly than asking the farmer, and they may make more mess than was needed due to the machinery-so kind, considerate and not pushy in any way.

Thank you again, Chris and Paul (the survey operator), we are very pleased, indeed.

Simon fixed a our drain problem today doing a prompt and professional job 👍🏻 top bloke. Many thanks Paul

Just had work completed by engineers Simon Roberts and Calvin Jones who were brilliant, arrived early everyday, were very friendly, polite, professional showed great respect for my property and really grafted all week to get the job completed on time, nothing was to much trouble for them, wouldn't hesitate in recommending them both

Callum and Simon were early and did a great job resolving a situation post flood. Thank you!