Royal Embassy of Saudi Arabia, London

not a very friendly environment, I felt very uncomfortable. Definitely staff attitudes and how they make someone feel needs dramatic change and improvement.
Also they make their own rules as they go along. The only reason they have economy is because of the holy sites, treatment and rules by saudi London embassy can be compared to how animals are treated

If the kaaba was not there, I would not look at these arrogant people. the most rudest staff. Phone calls are not answered or 1 hour waiting. Absolutely horrific. they threatened to call the police for me coming late due to traffic. After a 3 hour drive. this is not the deen teaches us.

They neither receive the calls, nor respond to emails.
Even after the line got connected, nobody did talk to me. I could hear the people talking and laughing there in the background.

Not great customer service at all! I've been waiting for an email reply for 3 weeks-no reply. Then, I spent 40 min hanging on a phone- still no reply. It's been a month, my departure date is coming closer, website is not giving sufficient information and I still don't know what visa arrangements I should make in my circumstances!

If zero star existed I would give them minus5 star, no one picks up calls and email aswell, what kind of embassy does this? Yet they want £30k for Hajj, what a greedy country is becoming Istraf-Allah.

They accept visitors for enquiries from 10 to 11 am only.
They accept Uk tourist visa on arrival to KSA however they don't accept UK BRP for visa on arrival to KSA which does not make sense.

I turned up at the consulate with a problem on my approved evisa. There was a short queue. No appointment necessary. The welcoming lady receptionist was professional, confident and knowledgeable. She dealt with the issue in a focused and reassuring manner. She promised to resolve the issue within 24 hours.
The next morning when I checked my visa on mofa the issue had indeed been resolved.
The other people in the queue also seemed to be satisfied with her attention.
The speedy and friendly treatment is not always the case at embassies! Well done Saudi Arabia.

Very welcoming !
Excellent service , Courteous staff And so efficient including the security guards on the door !
It’s also rather an attractive interior !