Embassy Of Viet Nam

On time service, and very fast to respond by email. However, they should send their confirmation by email when they receive any application(s) to the applicant(s). I have spent over a week could not sleep because i did not know where were all my very important documents that have been posted to VN Embassy. Thanks God their service was very on time. Their phone number never connected.

The worst public service place in the whole world. The consulate staff was only interested in her phone. The booking system is terrible. You need to book your appointment at least 6 months in advance and have to go to the embassy in person many times to get a piece of paper done. They do nothing to help their citizens.

Never answer to your email or phone, a staff there snapped at my husband when he answered for me " I asked her, I don't ask you". Traveling around the world, but never see rude people like them.

First time, no ticket ( only 10 tickets available you have to be there from 7am)
Second time , closed without notice.
Been told to get it done via middle man.
Understood why.
Looked at their reviews, don’t they have shame?

MY ADVICE IS DONT BUY A TRAVEL TICKET TO VIETNAM UNLESS, YOU HAVE BOOKED AN APPOINMENT FOR THE VISA. THERE IS A BLACK MARKET FOR BOOKING APPOINMENTS, WHERE YOU WILL PAY 100£ TO TRAVEL AGENTS SIMPLYTO SUBMIT YOUR APPLICATION FORM FOR YOUR VISA ON YOUR BEHALF.

I was appalled to learn that to make an appointment you need to have a ticket or book appointment. The funny thing is the earliest appointment for Oct 2022 is in April 2023. So the website option is there just for fun and no good for anyone.

The office is opened at 9.30 but to get the ticket, you will need to get there around 7.00.Only a limited ticket will be given out. If you arrived without a ticket, I was told people wont serve you.

I came today to do my son’s passport. The staffs are friendly and very welcoming special Nguyen who received my documents. All services are fast, quick results and professional
Thank you very much

Very friendly and tried to be helpful as they could, esp the lady in glasses. Though many found the services are limited, you need just to talk properly the information you were provided in the website, and be clear with that.

I expierinced a truly awful experience with the Vietnamese Embassy in London.
The customer service was at best non existent and at worse inept and disgraceful.

We were due to spend 5 weeks in Vietnam from 15/05/20 to 26/06/20.
However, due to the global cover pandemic, both Vietnam and the UK closed its borders restricting access or egress to all travellers.

We paid £190 by cheque for two 90 day visas. (This payment option was requested from the Vietnamese Embassy)
Despite flight and travel restrictions to and from both countries, the Vietnamese embassy refused to issue a refund.
They stated that all visa are non transferable or on exchangeable.

Despite 53 mails over a one year period, (of which 48 were ignored) no refund or exchange was offered.

The reason the Vietnamese Embassy ask for cheque payment is that no bank will offer financial recovery for cheque payments.
This Vietnam holiday was on hold for 2023 or 2024 but I’m having reservations of going to Vietnam due to this refund issue with the Vietnamese Embassy.

The budget for this holiday was in excess of 15,000 pounds.
You would have thought that both the Vietnamese embassy and Government would consider a refund of £190 in favour of a revenue of £15,000.