Wimpy

Went in for a chocolate brownie sundae and the employees were laying down on the sofa. I was served a single brownie. After pointing it out, they took it back and dumped some soft serve on the plate and took it back out to me. They then charged me 10p more than menu price.

A very uncomfortable experience on the whole. Included my order and what an oreo sundae looks like to demonstrate.

Awful customer service. Ordered from Just Eat, found a hair in my burger, we phoned the resturant and almost straight away the manager got defensive and accused me of putting it there. Still waiting on a refund, spoke to just eat and he never even issued it despite him telling us he will do before he hung up.

Well under par and very disappointing.

Pros- Food on the whole was okay with some exceptions and arrived quickly. Like any Wimpy, the old school interior design is charming.
Cons- Anyone can have a bad day at the office and I'm not saying I was expecting Michelin star service, however quality of service was below par. Lack of warmth from staff with lack of greetings or a smile and in addition my partner and I felt were quite rude. This was a recipe for quite an uncomfortable experience.
Having been to a couple of Wimpys other locations I can say that some menu options do provide decent value. However, I would have to say avoid the international grill at around £13. Although pleasant enough I would say I would value the plate less than that, around the £10-11 mark maximum would be more palatable. Especially since the beef burger provided was lacking in flavour.
Conclusion- A shame really. My previous experience at a Wimpy in Chatham was a positive suprise. Good service combined with decent value. However this experience cannot be described as such. I have to give 1 star purely due to the service.

Note-Based on one service take this review with a pinch of salt, some other regular visitors may find the experience more enjoyable.

TERRIBLE PLACE. MY DAUGHTER JUNIOR LUNCH CHEESEBURGER, CHIPS & SPRITE £ 5.85. MY CHEESEBURGER (SAME SIZE THEN MY DAUGHTER ONE), CHIPS & TANGO, WAS £ 16.00 AS MY FINAL BILL CAME TO £ 21.85 A REALLY RIP OFF....

The staff are amazing, nothing is too much trouble and the food is pure nostalgia everytime.

Many years have passed since our last visit to a Wimpy. Looking for a quick lunch, and on a whim, we went in. Ordered a wimpy double cheeseburger, used to be my order of choice back in the day.
Very disappointed, barely warm, never mind hot. Poor service in that while I was greeted, my wife was ignored. No atmosphere, and there will be no chance of our making a repeat visit.

Thought I’d order off just eat and have a wimpy for a change, was surprised to see a triple cheese burger (about £4 in other burger stores) was priced at over £10 I thought this must be the meal price… but no to add a coke and a portion of chips was an extra £6 making a total of over £16, with delivery closer to £20…. At that point I read all the awful reviews and decided I didn’t want Wimpy anymore. No wonder there are hardly any Wimpy restaurants around any more.

Really like eating here, freshly cooked food and very friendly staff; prices pretty good too. Way nicer than McD's. Particularly liking the jam sponge pudding at the moment.