Rising Sun Brewers Fayre

Oh dear! 😫 Poor food, awful decor, outdated with sticky tables we had to clean ourselves. None of the hand sanitisers were working??? 1 staff member on duty out front doing the best she could and yet still polite & efficient, but she shouldn't be put in that situation, poor girl 🤷 DON'T have the 'brown' salad, (see picture 😱)

Kids eat breakfast free with an adult - so for a family of 4 it's under 20GBP for all you can eat breakfast - what's not to like? You have to ask for poached or boiled eggs and for vegetarian food - but the serving staff are quick, friendly and helpful.

Awful experience, experienced very poor customer service from one of the staffs.she was so rude and acted as if we were eating without paying. When asked for milk which was empty at the coffee desk she asked us to pay first we told her that we payed still she repeatedly asked to pay and went and checked at the front table before providing milk,

We haven't received the food we ordered, every time they served the food we had to mention and point out from the menu what we ordered.

We have been there last year, never experienced anything like this. This particular staff with the head scarf made our evening horrible.
Never gonna go there.

My friend and me went to this restaurant along with our wives and toddlers. My friend had a gift voucher with 40% discount, for some reason they said it's invalid and said we must have already redeemed it. Why would we use the same discount again? The food was just average, nothing special about it. The order was messed up and had to return it. They missed some dips also, and we were already fed up and didn't bother to tell them. My wife had ordered a coffee from the unlimited hot beverages. But there was no milk in the machine. When I told this to a staff, the first thing she told me is you have to pay for the coffee. I don't know why she assumed for the second time that we came for some free food and coffee. And when I told her I had already ordered the coffee, she had to confirm by asking the staff in front of me, as if I was lying. Well I didn't come to steal your coffee. Never going again!

The absolute worst restaurant/premier Inn food venue I've ever been to!
No staff, 25 minute queue to get a hot breakfast and when you get to the front, nothings there so you have to wait longer, continental breakfast options were none existent, coffee machine didn't with properly.

Ended up leaving after 1 slice of toast, wanted to complain but no staff in sight, waste of time, go to Morrisons down the road if you need a meal!!!!!!

Very poor service overall specially the customer service.
Also the vouchers which they sent to emails offering discounts are all fraud. When i used mine thay said voucher is invalid and already been used,which i never have and asked us to contact head office.
Food was alright but you may not get dips and extras or upgrades like wise said in the menu.

Clearly understaffed on our family visit. We arrived later than planned due to traffic issues but really to have just 2 staff serving on a Saturday evening was pretty rubbish although once being served, the staff themselves were friendly and helpful enough.
We arrived and were seated and told that the member of staff would be back in just a few minutes to take drinks orders. We never saw her again all evening. After we'd finally made our choices we went up to the counter to order. The queue was growing rapidly. Even after ordering our food took 45 minutes to arrive. My pies were almost inedible; undercooked pastry bases and rock hard and burnt lids. No offer of any sort of refund when I complained, just a "sorry" and noted my complaint
When it came to ordering deserts we were warned that there was a wait so we didn't bother. It was getting late for our kids and we'd been there nearly three hours as I was.

Terrible service only two people waiting on the tables, had no idea what menu to use for the kids meals, extremely long wait for just drinks and the restaurant wasn't even very busy!! Good luck if you go when it is busy!