KFC Melton Mowbray - Scalford Road

Really gone downhill. The chicken bits are a third of the size the "large" meals only mean the drink now. Things like popcorn chicken and chips are small still. The toilet is always filthy and smells disgusting.

I am not happy with the performance of the KFC staff on the date 5th July 2022 at 4pm, firstly there had been an issue regarding the app and using the barcode with the till which I kept my patience and gave the man at the till the benefit of the doubt as you don’t always get things right the first time, then the team leader came over and looked very miserable, he took my order and they apparently did not let me use a student offer to get a mini fillet burger, where i had been forced to use it on a krushem, not even wanting one. Then the food was ready and i took it and sat down inside with it, the food was not to the best quality and was quite poorly given and thought about as i had been given small wings which were left out for long and i was not happy regarding this, i was left unhappy from this kfc as they have given me poor service and the look of not wanting to work there, as this was my first time visiting this place i suggest using an alternative kfc, or in fact mcdonald’s which is not to far from this kfc. It was my first time at this kfc and it was also the first time where i wanted to leave the store as soon as i could as the levels of this place is miles off ‘good’ and absolutely poor.

KFC chain in Leicestershire is bad, but the store from Melton Mowbray is the pleasant exception. I notice that a good Shift Manager built a fantastic team with great result for customers.

Nothing wrong with the food but you have to wait longer than expected for a fast food restaurant,

people waiting around inside and outside u don't know who's in the Que or who's waiting for their food.

Would be a 5* otherewise

The chashier on the occasion that I attended was super lovely she was so accommodating and helpful! Shout out to ‘Shantai’ (at least that’s what I think her name was)

Waiting for two hours now to get the food delivered. No update, no driver. Why offering the service if you always have to wait. We thought we try ordering again, after giving up months ago because in the Melton Mowbray shop it's always the same scenario. Long waiting hours or food missing.

Staff are very polite, however waiting over 25 minutes for a single small order, tables full of rubbish and no one is in a rush to clean them, and the place is just generally untidy and messy.
No clear management or organisation staff seem to just be doing their own thing, and customers are suffering for it.
It’s a shame.

Walked in at 19:19, served at 19:29, received food at 19:52
33minutes for a speedy takeaway for 1 person order.