McDonald's

Restaurant half full. Loads of people waiting for food. No table numbers available so had to wait at till. No toys in kids meal because they have run out. Milkshake was only 3/4 full. No curry dip as they have run out. Chips and burger were cold…
Lots of room for improvement.

Will not be using this outlet again. As usual had to park up and wait for a very simple order. Get home and one item missing. Called them and told there is nothing they can do - I can go back if I want. This outlet needs a big overhaul and better management the lady I spoke to who said she was the manager couldn't care less.

Disgusting, I'm sorry but it was the worst experience I've ever had at a mcdonalds. I ordered my usual which I normally have at the Hatfields galleria mcdonalds and the fries were soggy and completely cold. I don't know why but if they think this is good quality I am never ordering again.

Food took 20 minutes to come to the table, everything was cold and there were 2 items missing completely. A terrible experience. we only visited this store as the kids and I were in the area to visit the Verulamium museum; which was great. Service was incredibly slow, there were no milkshakes or milk based drinks available at all, or any I've cream desserts. We won't be coming back here ever again.

I needed to eat something out of the house because I didn't have time to cook that day. what I ate was not fantastic and it was the last time I ate from such a place and I do not mean this restaurant in particular, but all of this industry.

Sadly it’s not the staffs fault that this is a poorly designed restaurant that cannot cope with the volume of customers. Macdonalds need to sort out the size to accommodate the customer demand. I feel bad for the staff as they are all on top of each other in the kitchen scrambling to deliver the food.

Rude staff, the food was completely cold when it came from the drive through, didn't except that the fries would have no flavour and everything would be completely cold. The happy meal didn't even come with a toy! Kids were devasted, never coming back

Restaurant was fairly busy, but service was quick and food was fast. Staff were helpful and friendly. Would recommend to go in and order in the restaurant as the queue to get through the drive-thru can be long, and the car park does have a fair amount of parking spaces.