KFC Ilkeston - Rutland Street

Food was beautiful, freshly looked which I thought was lovely for a fast food! Store was clean and staff were really friendly. Lovely experience.

Exactly what you'd expect, decent food for a decent price. Just been refurbished, so everything is new, my only issue was the fries were really greasy. I get it's KFC, but they were more greasy than normal, to point of being soggy.

Good but not great 👍. I had a spicy 🌶 chicken 🍗 wing and I pretty 🤩 much enjoyed it.then, my brother had one too,only to realise there was a long line of hair sticking out

😡 #ROTTEN FOOD & MISSING ITEMS! 😡
Once again KFC offering the delights of poor service. Absolutely awful. Delivery was quick, but missing items - Fries, Tomato Dip.
I thought I'd give them a chance (more like 5th chance amongst other local KFC's - KFC A610 near NCN College, Chesterfield KFC, Langley Mill, all abysmal).
Ilkeston, Rutland Street, served my Zinger Rice Box meal with rotten / past dated lettuce as seen in the #photos. THIS COMPANY NEEDS SHUTTING DOWN! 95% TIME, NO MATTER WHICH KFC I HAVE USED, THERE HAVE BEEN MISSING ITEMS.
Exactly one week ago before this review, I had this exact same meal - that same night I was severely ill causing me to bed ridden for the next couple of days - now I'm served once more with rotten food! There is NO DOUBT, IT WAS FOOD POISONING as I don't get ill (vomiting) like this! Now I fear the same is about to happen again.
NO MORE! I ABSOLUTELY HATE KFC AND THEY WILL NOT BE GETTING ANYMORE OF MY MONEY!
#boycott this chain and I am forwarding a complaint to #TRADINGSTANDARDS 😡

#food #complaint #poison #disgusting #poorservice #customerservice #terrible #onestar

Service was fab from the restaurant. Deliveroo hadn't turned up to collect our order so we collected it instead & the staff repacked our order with fresh food. I understand that's usually the procedure when it's been sat but 9 times out of 10 fast food restaurants don't actually do this. 5* for kfc, 0* for deliveroo 👍🏻

Just had two mighty meals for one .

The chicken pieces were extremely dry just like they had been cooked ages b4 .
And the hot chillie bites tasted burnt as tho they had been left for ages after being cooked and generally the food was just luke warm.

Very disappointed....

Food was cold, fillet tower burger was cold and had no mayo on it and bbq snack wrap had no lettuce and wasn't toasted! Why do I spent £16 on a treat meal that isn't nice! Especially when I live 2 minutes drive away from the restaurant so you can't blame the delivery drivers!

Visited here earlier, we usually use the Langley Mill one but the road was closed off. We will not be going back again. Understaffed so they kept coming over the speaker saying "Sorry". Our order was wrong we got beans which we specifically said we didn't want and a salad was missing. We had to drive back to Langley Mill and we then discovered the bucket had split and the bottom had fallen out which has ruined my jeans and shoes. Two pieces of chicken dropped through the bottom of the bag which was wet through with the grease. The food was fine but the service was very poor