KFC Llanelli - Trostre South Retail Park

We use the KFC in Trostre fairly regularly. Have learnt to check the order before driving away as they ALWAYS forget something: side, dips, popcorn chicken. We tried delivery tonight, boneless bucket and a burger. No burger in the order. Food might be great but their service is just shocking and never seems to improve :-(

I only order delivery twice a year maximum and for good reason it always arrives stone cold. Thank god we have two air friers lol but seriously they could do a lot more to ensure customers receive thier food at least at an edible
heat. The food is sound for a takeaway obvs but sound non the less.

Ordered food at 9:15pm as a previous place we ordered from cancelled the order, at 11pm our order was cancelled from kfc, there was a driver waiting for the order to be picked up at 10pm but they cancelled so another driver got there and because they probably took too long my order was cancelled meaning 11pm is too late to order any other delivery around by me, the service is absolutely shocking 🤮

Absolutely terrible service, the staff were acting as if they were in their own home messing about, locking uber drivers out, falling on the floor, being really loud.
It was a horrible atmosphere for the young children with us.
Food order almost all wrong, no receipts and no table card stands

The vegan burger is banging. Absolutely lovely. I waited for 15 minutes for it to be cooked when my order finally came out it was wrong... Very apologetic staff.

Mighty bucket meal simply horrible

Dry chicken and very salty. Chips dreadful. Last time I will go and order this dross.

Service good hence the second star

Gone absolutely down hill. Quality of the food has spoiled it down Trostre. I had a lovely one in Morfa, however this one the team don't seem to grasp food prep and quality. Shame.

Staff were ok. Burgers were barely warm. Chips were stone cold and dry so they went in the bin.