KFC Swansea - Upper Forest Way

The atmosphere is nice in this bright and modern building. The use of electronic terminals to order food goes some way to alleviating the problems I've come to expect with queues at KFC branches. So we'll done there.

But the portion sizes seemed smaller than usual. My regular KFC branch in Cardiff has much larger pieces of chicken. I thought I may have just been unlucky but my mate had the same size portions so that loses stars for me. The food was tasty but the small portions are an issue for me, especially at these prices. Sorry.

Also the toilets are so cramped! It was awkward as I washed my hands and two lads tried getting in.

Whoever is working in your kitchen today (lunchtime 16/09/22) needs promoting. Without a doubt the best KFC I've had in 15 years. Massive thick fillet burger, loads of mayo, nicely seasoned and cooked. Huge hot wings. Absolutely banging.

As expected! 3* for the taste. But much lower for the restaurant. The staff were wandering around like a scene from The Walking Dead. I tried oredering a Zinger meal from the sel service terminal but had to go to the till as I couldn't swap the drink for juice. Despite being the only one at the till and trying to get attention, the girl saw me and just turned around and started talking. I called out for service and a yiung chap served me. Yes, I had to repeat that I wanted to swap out the soda for juice. This took him two goes to get it. When the food came another lad just slid the food at me and before I could shout out for ketchup, he vanished through a door like a magician's assistant. I called out again and finally after a wait, another chap gave some. The Zinger burger looked so anorexic and small, Celine Dion had more meat on her at her last concert. Well done KFC for not exceeding my already low expectation.

Absolutely the worst kfc that we have ever used. We ordered a party bucket. When we got home we were missing chips, popcorn chicken, large gravy and two corn on the cobs. We called to inform them and was asked to drive the 20 minutes back to the store tk pick up these items. Explained that another kfc was closer but no could not do that, neither could they do a refund. In all honesty they just did not want to help. In fact it seemed like we being unreasonable for complaining. Yes we should gave checked but the bags were sealed. Given a code to redeem the items if we ever are passing!
Customer service, what customer service!

This is the nicest KFC. Food is always fresh and hot. Chicken is tasty and not dripping in oil. I would highly recommend!

Sat in the car park in my car facing one of the bins. Joined by at least 7 rats of various sizes running about like it was thier summer holiday. Not the view I was expecting, sort it out manager.....

Absolutely disgusting service.
Ordered box meals and they all came lose on a tray, only had 1/2 a carton of coke and the bins were rammed full, even had to take my sons food back as it was only fit for my dog
Suppose that's what KFC get for hiring 16 year olds

One of the better KFC's out there. Hot, fresh food and the fries were for one, decent.