Have used this company previously with no problems. This time was terrible. We had a mixture of carpets and vinyl fitted throughout our home. Firstly they cut the bathroom vinyl in front of the bath rather than it going underneath which we had requested and paid for. We only discovered this when we went to install a new bath panel a week later and couldn't as the vinyl wouldn't have reached it. We rang the store and they didn't seem bothered but promised a call back which we never got. Today they fitted our lounge carpet. It has been raining yet they dragged the carpet along the floor where they'd walked in wet shoes so marked it. I pointed out one particularly badly marked bit and they said they always allow extra so would cut that bit off. Then they realised they scarcely had enough so it only just fit. I mentioned the mark, about 8 inches square, and he said he'd clean it. 5 minutes later he said he'd sorted it. They left, then 5 minutes later returned saying they'd left their turps. I found it on the window sill and gave it to them, not thinking anything of it. As the afternoon wore on there was a terrible smell of turps giving all of us headaches. Suddenly I realised what they'd done....they had wiped the mark with neat turps! To make things worse, it has left a stain. I've scrubbed it but can't get rid of either the stain or the smell. So now we have a brand new carpet with a turps smell and stain. Absolutely disgusted that we've saved up and wasted our hard earned money on these cowboys. Won't ever go there again.
Jason Sage-Newman
the best laminate fitters topham and jay very impressive
Claire Daniel
Effective and easy to buy from. The lady who served us was friendly helpful and confident. Good range of carpets and beds 👍
Katherine Lou
Good and helpful service, been using this store for 10 years and plenty of choice and good price..
Sadie - mai205 days ago
Great customer service with an amazing range of carpets! Would definitely recommend.
Linda hall327 days ago
Not everyone can get finance0%Apr when they advertise it, misuse of advertising, not a happy customer
Claire Bloor358 days ago
Very helpful man, helped me choose my Bedroom carpet quickly, & booked to be fitted within 2 weeks. Can recommend & I will be using again for my longe when workmen finished. Thank you.
Shaun Williams2 years ago
Staff are extremely rude and will not help I asked 3 times for help and not once did we get it. After choosing what carpet I would like in 2 rooms the staff were stood round the back talking so I just left and took my custom else where. Would definitely not recommend!!
