Carpetright

Dropped in for some help on costs on a new carpet. Was able to check out the carpets on offerand look at the samples. We were able to get the info we needed in a covid secure manner to analyse.

Had the most lovely service from Clare today. A real asset to your company. She was knowledgeable, professional and charming throughout. She seemed to genuinely care.

We were encouraged to take our time, feel the samples, take them to the window to see in the daylight.

She also explained and demonstrated the underlays and offered enhanced services.

She has booked us a surveyor to come and view the room later this month. Feeling quite confident we will go ahead based on our experience today.

Purchase of a new bed and mattress (over £1400.00). Now suffering back pain, lack of sleep due to being unfit for purpose - too firm.
Told that we cannot exchange it (even though we are well within the '60 Night 'Comfort' Guarantee' period) as we did not purchase one of their mattress toppers - which we were not informed of by the store advisor.
We have two mattress toppers and a mattress protector from John Lewis on it so it is clean and well protected.
Five minutes in a store on a mattress is very different to spending hours on it every night.
We are spending a lot of time sleeping on the sofas.
Company very unwilling to help even though we are hugely out of pocket and suffering from pain and lack of sleep.
Store staff clearly not interested in being there and complete lack of knowledge about the products they are 'selling'.

unbelievably difficult if not impossible to get hold of. Been phoning for 2 weeks and no-one gets back to us, trying to reach as unable to place an order via the quote number (details "don't match" or something). Finally, I created an account on the website, and miraculously, the quote number retrieved our order. They should make it known to customers that in order to retrieve a quote and go through with/place the order, they have to have an account with them. Jesus wept.

I would give 0 if I could. Careless sales assistants. We placed an order and booked carpet fittings. On the day we found out they never placed our order and never booked us in for fitting. I was waiting at home for nothing. The guy with glasses very arrogant and doesn't bother to help you or solve the issue they have caused. Really bad experience

If it could be -10 I would put that never in a million years will I ever use the Christchurch store again after ordering my mothers vinyl for her bathroom in June it eventually got laid end of august, item never ordered, item turned up to small, item turned up damage, fitter didn’t turn up, fitter turned up but underlay had not been order. After about seven attempts it eventually got laid. Communication was diabolical, as if my mother wasn’t stressed enough at 86 and just lost her husband they gave her £20 in compensation. What an insult, never again

Had a great experience at Carpetright. I needed a carpet ASAP and their assistant Paris helped us out! She helped us find a carpet that met our size requirements as well as our colour and thickness. Very good prices too. Thanks Paris!

Just been into Carpetright for some sheet vinyl flooring.
Paris and Talia were very helpful, fantastic customer service from these two!