Tapi Carpets & Floors

Carpet ordered months ago. Following my initial post below on Trust Pilot, I was asked to send an email about my experience to Danny at Tapi. Despite emailing as requested on 18th December, as at 29th Feb 2020 I have still received no reply to my email. .. Or carpet!

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Very stressful experience from Tapi Homebase Orpington team. Poor communication between them and the Nugent Centre main ordering centre meant my order was lost along with all the room measurements which had been taken weeks previously by one of their team. No trace of any paperwork or emails. Did receive an automated email following payment and measure up stating date carpets would be fitted, then another email from Tapi the day before fitting saying 'Yippee, it's your big day tomorrow' so excitedly cleared rooms of beds, wardrobes etc (not easy when you're on your own) but when the fitting guys arrived though apologetic they said they hadn't got the carpet with them and had been told to measure up again. They left to go and cut the carpet themselves at Tapi, returning later with two carpets but not the third, the main bedroom. On 'phoning Tapi Homebase Orpington I was told that the carpet had not been sent off for binding as they'd lost the measurement but was assured now it had been remeasured by the fitters it would be back within a few days. The bedroom furniture had to be moved back into position so the room was useable. A couple of weeks' later received a 'phone call from Tapi Nugent Centre asking me when they could measure up for this carpet again!! I said I was waiting for it to be fitted as there had already been two measurements taken. Further apologies from them but the reality is still no bedroom carpet - it hadn't been sent off for binding as promised for a second time. Presumably the second lot of measurements have been lost too. Gross incompetence and an extremely stressful experience.