Francis Chappell & Sons Funeral Directors
48 High St, Sidcup DA14 6EH, United Kingdom
5
5 reviews
5 comments
C4G3+9G Sidcup, United Kingdom
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W Bennett
Take care, stay safe
Many thanks
Bernadette Russell & Family
I just have to acknowledge the outstanding, over and beyond service of Claire Cross. I am actually lost for words.
Unfortunately my son Paul passed away New Years Eve 13 years ago and basically every year I have saved a Xmas card of a dove and made it into a tag to put on the Xmas tree in the shop at Sidcup.
Every year it has always been accepted by Catherine years ago and now Claire.
Monday I went to do my usual and place a dove tag on the tree but didn’t have one and tried to find one along the high street. Walking passed Francis Chappell I happened to look through the window to check there is still a tree.
Yes there was a tree with my dove tag from last year. I hope you understand what that meant to me. I went in and straight away Claire recognised me and said hello Dove lady as she had every year.
I expressed my caring loyalty to her which I know was clearly visible.
What impressed me most that she said I know Paul always has to be at the top of tree and wasn’t sure if you would make it due to Covid. Claire saved my tag from last year and is going to keep it for next year, just in case. This came straight from her heart.
I always put the last birthday/Xmas/Mothers day cards from Paul, even he has his birthday cards up at home on the occasion and they are still in mint condition.
That’s excellent continued Customer Care for 13 years and now I know it will go on and Paul will never be forgotten.
If there is a reward or recognition of some kind, Claire totally deserves it.
Thank you Claire
Much love Kathryn Boorman xx