Blacks of Sopwell - at the Tithe Barn

Went to Blacks to ask about a quote for two items of furniture. Was informed we would have the quote by the end of the week, but heard nothing. We phoned them after eight days and were given lots of excuses but no apology. They said they would get a quote to us the following day. Again nothing from them. They then left us a voicemail saying they had lost our email address and could we therefore email them, which we did. We then rang them to check they had received the email and they told us yes and that the quote would be over by the end of the day or at the latest, the following morning. Four days later and we haven't received any correspondence at all from them.
We find Blacks customer service to be disappointingly, non existent. Not to mention unprofessional.Its such a shame that they have let themselves down like this as we were originally very keen to use them. We certainly will not be using them now and have had to find another local company to fulfill our order,who we are very happy with.

Amazing find! We had a bed made recently and the build quality is far superior to anything we could find on the high street. Beautiful home accessories too, well worth a look.

Bought some great looking lights and can't wait to go back for some fantastic looking furniture...Ian was really helpfull and easy to talk to.......highly recommended

Always a pleasure to visit. Friendly staff and wonderful furniture and accessories! I always look forward to popping in.

Well who knew such a fabulous place existed. I actually had my 21st birthday at Sopwell House way back when it was still a privately owned hotel. We had been carrying out lots of work on our new (old) house and one of the changes we made was to install a picture frame gas fire, to get the depth we had to add a fake chimney breast and the result was we were left with two slightly narrower than your average cabinet spaces. Whilst visiting St Albans we were told about Blacks of Sopwell as being a supplier/manufacturer of individual pieces of furniture. Well, truth be told I spotted a dining table I loved straight away but alas too late as I had already purchased a new table. However, they had several cabinets all which could be made to what ever size I wanted, a choice of wood and finishes. I chose a cabinet in Oak, the oak is fabulous, 30mm thick, the doors from the cabinet all cut from the same piece so the grain follows through the doors. I also chose a matching TV cabinet but had drawers added rather than open fronted as most equipment is now Bluetooth so does not need line of sight to operate. I made a slight change to the base of the cabinets which Ian was happy to accommodate for us. Since then we have gone back for a further piece of furniture, this time had a distinctive piece of shelving made with the same finish as the cabinets. Ian was very patient whilst we made our choices and confirmed the best finish to match in with our flooring. Highly recommend, fabulous furniture and fabulous service. Thank you Ian and your team.

We've had our sideboard for couple of months and still amazed by its quality. It fits so well into our room and so glad we went with Blacks. Ian was so helpful making it right for us and really guided us through what would be best for our space.

Having searched for years for the right cabinet for out dining room we came across Blacks of Sopwell and found the perfect piece which we had made to our specifications, delivered and installed perfectly by Blacks. Thank you, we love it!
Photos added to the gallery.

Fabulous service from Blacks of Sopwell. Fast response to all questions. Lots of samples sent. No hard sell. Competitive prices and excellent delivery charge compared to competitors.