Fabb Furniture Northampton

Ordered right at beginning of December, told 19 weeks likely to come before. Lied too, ignored my requested for 5 years credit, took deposit, very unhappy next day when I changed colour (I day), don't answer emails, tried to cancel told we can't, couldn't read paperwork as he knew I didn't have specs with me but had given our sofa to,charity so needed to order quickly. Seems this company was once part of the trusted Co op, then bought out to another company, now I am not able to find information regarding directors in company gouse records, what is going on, I,want to cancel and order locally as I can't wait any longer and company can deliver this week locally., awful stay away and use one of the others that you can and do,check out before hand.

In the store very helpful. But after sales people not helpful at all. We was told our bedroom furniture if damaged at all would be repaired free of charge but no they want over £100 to do it and the best part about it it was delivered damaged. So I wouldn't bother go somewhere else.

Purchased furniture for bedrooms, kitchen, diner and lounge for a new home. From visiting the store in Northampton where the service was excellent, all the way through being kept up date with delivery and the installation it was really 5 star. A few months later one of the items developed a fault which was dealt with quickly and easily by the customer service team. Great products, good value and excellent service.

The worse experience I ever had. I’m only rating 1 star because there is no possibility to rate 0.
The furniture looks fantastic in the shop. But not good enough if they are not capable to deliver. I place an order in March ( big value - 2 ottoman bed frames , dining table with bench and chairs ) and promised to arrive in 17 weeks. After 17 weeks (due in July) we’ve been told that again we have to wait until end of August. Now they don’t even think the furniture has been made yet . We’ve paid already an important amount since March.
If you really want a good and happy experience when buying furniture, choose another company.

Nightmare of an experience,settee and chairs ordered but arrived weeks past date given that was 19 weeks from purchase. Customer service is slap happy the furniture is not to the same standard as in the shop due to less filling . All that's happened is we have been sent here, ring there and type an email to here like a table tennis ball back and forward 8 months now and still no change .

Still waiting for my sofa ordered a year ago and always told by this liyers that it’s
Coming soon. Can’t get my money back!!! Never buy with them

AVOID AVOID! LYING STAFF!! Wanted to buy a genuine leather corner sofa to replace existing. Had seen "PU leather" in other stores and know it's not as durable and can peel/split so I asked David (the 'sales' guy) "is this genuine leather as I've seen some PU ones..." and was told "yes, everything you touch is 100% real leather". A blatent lie as their own website will tell you it's PU!

Delightful experience. Very helpful, very good prices. Yes delivery was a little longer than hoped but its a worldwide pandemic people! Not their fault but they updated us weekly with courtesy calls and let us know what was happening, lovely lady on phone. Dining set and bed arrived and we are extremely pleased, all set up and tied rubbish away after them. We will be back to buy again. GJ