The Brasserie Restaurant & Bar
Scarsdale Pl, London W8 5SY, United Kingdom
3.4
60 reviews
8 comments
FRX5+JF London, United Kingdom
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Monday: 12–23
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Friday: 12–23
Saturday: 12–23
Sunday: 12–23
Tuesday: 12–23
Wedneasday: 12–23
Thursday: 12–23
Friday: 12–23
Saturday: 12–23
Sunday: 12–23
The staff don't know what they are doing. The seniors seem to drift about aimlessly not giving any direction
We dined here twice. First time I ordered one of the pie options. Told they didn't have any. Asked for another. No pie options at all. Ordered something else and that was ok, though the fries were underdone
Made the mistake of the next day going back. What a disaster. Here's why:
Waited 10 minutes at a table for a menu. Then when we got there waited another 10 until I spoke up to get for some service
I noticed that the only way to get anything sorted was to be direct with them. They seem to have no order, no rhyme or reason to serving people
Tried to order the pie. Didn't have Steak or Chicken pies, Was offered apple as an alternative ?!?!?!?!?
Admittedly it was busy, but was shocking how it was run. Saw the bar person cleaning a pile of glasses by literally moving one glass of the bar to the dishwasher at a time. Seemed like she was away with the fairies, whilst people were still waiting for drinks, Additionally,, people at tables were waiting for drinks, and yet if anyone walked up to the bar they were served straight away, whilst the rest of us remained thirsty
Infuriatingly, a pilot from an airline would walk in with repeated requests and it seems he might have been the messiah as whatever any of them were doing, he got served first. Look I don't care if you stay there each week but wait your damn turn. People in that bar fly with your airline - I won't if you think you are that damn entitled
I waited 20 minutes for a beer, and it was only when again, I asked where my drink was, that the bar person was instructed again to get it. But then they had run out of Amstel, so asked for a Moretti. No they then ran out of that. Management - keep your bar stocked!!!!
Dessert took 25 minutes for 2 cheesecakes. And they weren't great.
Also, I don't want serving by a person who has a personal hygiene problem. Buy some deodorant ffs.......
When I am paying $1000 for four nights to use a hotel, which to be honest, ain't great when I have to fix the TV and clean what looked like snot where someone had sneezed on the window, and found someones flip-flops under the bed, well it is bad. Really bad. Don't stay here. Appalling.
The only drinks they could serve were beer and wine. They didn’t actually take our drinks order. When our food eventually came, the spaghetti bolognaise had a lot of chilli in it, the pizza had oregano just chucked over it and the carbonara was so salty. My food was served by the waiter who laughed at me as I had complained prior to this.
We will definitely not visit this restaurant again. I would recommend guests try the other restaurant or order in!