UK Visas & Immigration Liverpool Premium Service Centre

I applied for a EUSS FP in September 2021. IN November 2021 I get an email from this office saying: "Your online application has been received at the UK Decision Making Centre. Your application is currently being prepared for consideration by an Entry Clearance Officer.
Please note that UKVI aims to complete all EEA and EUSS family permit visas as soon as possible"

It is February 2022 now and still no decision!
When you get an email like that, you expect it to take maybe a week or 2, not another 3 months!
As soon as possible could be in 10 years for all I know!

How this place got an average of 3+ stars is beyond me.

How many numbers do I still need to call to get an appointment or even speak with a human being?
This is the most disgraceful services ever, only 1 star because I couldn't gave 0. What are we paying taxes for?
The COVID excuse is over now.

Its absolute joke. The waiting time for EU SS Family and travel permit visa from outside of the UK is said to be 60 working days.... that is 4 months!!! They do not reply to emails or cant give update on the application. They did not let me in to the building in Liverpool. The security guard politely asked why i came, he went to someone at the desk and came back saying he can't let me in as there is no case worker who can take care of me. He was polite but the service is totally helpless... we have written a letter to the HO directly, we wrote to out Local MP who also wrote a letter.... no responses, no updates, no nothing.

You would have thought, if somebody has Settled Status that gives him the right to travel back to the UK and the application is straighfoward.... why then sich a long waiting time?

In the Liverpool HO building there were maybe 15 desks but only two occupied by workers.... is this a joke??

Its a joke not an office , messed us about for 2 weeks without knowing where our passport is ,whatever it's out for delivery or at passport office. You will get a better service in Iraq))))

Very poor service I applied for British citizen from January 2021 and I still waiting after one and half year
I can't understand what they are doing

I was applied for my leave to remain uk visa in 28th October 2021 and still haven't received my visa it is more than 10 months and i think they don't understand people problems because we cannot get job without biometric card and after i read all reviews I'm afraid to say I don't know when my biometric going to come it's terrible service and they making people life harder

I applied for a brp card, it hasn't come for 6 months, it comes to others in 1 week, what kind of system is this?

If I have an option with no star at all, I will go for it. I applied for the visitor visa for my mother-in-law and waited for 3 months and 10days to get the decision and it was a refusal. The reason stated in the letter was incorrect as compared to the bank state I provided and when I tried to call them, the response was “you can correct them by applying for a new visa” the thing is I can’t even go for an appeal! I don’t know what system is this.. utterly disappointed and very poor service