Toolstation Romford

Made an in store order that was sent to the wrong address. Called Customer service and spoke to CB (please excuse the spelling if you're reading this). She sorted the whole thing very professionally whilst having decent banter. The 3 stars are Purley for her as a rating out of 3. Someone give her a pay rise! Top girl.

I've used Toolstation a few times now and in particular their Romford store for the first time recently. The store is conveniently located has some parking right outside but now much (so beware) the store itself has sufficient customer space to avoid overcrowding in all but the busiest of times, and has protective screens at all the counter positions.
The staff were very helpful because as well as collecting an online order I needed to change a delivered item (no problem).
Finally Toolstation's pricing seems a little cheaper than Screwfix and therefore B&Q also.
Recommended 👍

New assistant manager Ozzi 10 out 10 for politeness and helpfulness. Very professional and customer service focused. Best toolstation store I've visited.

Well, Gents, I thank you for your help, I thank you for your recommendation and most importantly your patient whilst I was un decisive.
Perfectional and good customer service!!!

Products purchased - Two Radiators and supporting valves.

Thanks
Mr T.
(Taiwo)

Jodie was a great help. Really knew what I wanted and when the product wasn't in stock helped all she could to get me a replacement product at a reasonable price!! Definitely come back again I'f she's there

Jodie was a great help really knew her stuff. Would definitely come back again thanks to her! Blokes weren't really any help tall bald bloke with the glasses didn't know anything that would help but jodie saved the day!!

Second hand security goods sold as new! Bought an EZVIZ Mini O Plus today having waited 35 minutes in a queue to check it was 'unopened' (stupid that you cannot ring the local store). Told "yes - pristine goods'. Wife collected this afternoon. Got the camera out of the box and was immediately suspicious of loose cellophane wrapper. Tried to add it to my existing device list by scanning the QR code of the camera only to get a message saying someone else with XXX mobile and YYY email address has already registered it. So now completely useless to me as cannot be unregistered except by the first owner. It's going straight back for a refund. Disgusted.

Used to be good but now seriously lacking in competence and customer service. I have never had a problem with this store until recently, both times have been whilst dealing with a short dark blond haired kid. Aside from constantly not being able to locate click and collect orders even if they are literally 60CM away from him. He also gives out the wrong advice when it comes to the stores warranty policy. I had spoken to him to ask about a return of a faulty telescopic ladder after previously speaking with the manufacturer. His response was that returns are only for 30 days and that he had sent someone else away for the same thing. This is simply incorrect. Take a look at Toolstation's website and the manufacturers if you have any problems returning items with faults. This person is simply just too complacent and lazy. I spoke with their customer service team on the phone who were great, they solved the issue and arranged a collection of the faulty item straight away.I will make sure to avoid letting this kid serve me again in future!