Screwfix Sidcup

I'm affraid I can only describe my experience today at screwfix sidcup as shambolic . The lack of support of the staff needs from the senior mangement to be revaluated and proactively reconsidered by listening to the front line and your loyal customers. I was advised to click and collect which I assume meant my purchase that was paid in advance would be handed to me in a short space of my attendance.. how wrong firstly all the customers are queueing in one line whether that was click and collect or go in the store to actually place ther order which profoundly affects the length of time your operative takes to complete that one transaction . Why cant the operative standing at the door be taking the orders from the customers who did not click and collect. Those transactions could be delivered to the computer via his transponder
And picked instead of him standing alongside us doing nil.

I have used this Screwfix for many months many times a week and often have similar issues when a particular manager is in charge, he has a terrible attitude and is very very rude, making the simplest of things complicated and quite impossible!
I belive there are 2 managers and they literally are worlds apart, the nice polite freidnly manager usually can't help enough. I'm sure many of these negative reviews are intended for the same member of staff and if you visit the store and are unlucky enough to have him on shift and serve you it will be very clear.
Screwfix please send in some secret shoppers and assess your so called managers customer service!

Always has what I need. Parking is simple, albeit you have to share it with big lorries as it is on an industrial estate. Staff are attentive and happy to help out.

It's quite a good place to shop for what you need at present. You can order & collect; or ask at the counter. Staff are very friendly and helpful either way; & I've shopped here both ways.

Sidcup staff are so helpful always willing to give advice this is my first stop. Makes DIY much easier. First class store.

Really helpful chap (didn't get his ame) at Screw Fix. He took the time to listen and offer potential solutions. Top service 👌

Good store. Friendly and helpful staff, didn't have to wait in line. Easy click and collect.
Price was good too.

I was served this morning by the duty manager (or manager) and the lady went well above and beyond the call of duty which was massively appreciated and was a great start to a Monday. Outstanding!