Weekend stay, got very lucky with the sunny warm weather which made this is even more pleasant. Property was very clean, including all the bathrooms. Jacuzzi was always hot and all the facilities well looked after. Spa area with sauna and steam room was an added bonus. The convenience shop was exactly that, it had everything you could possibly need. The only downside being the restaurant didn’t serve food till 12pm and didn’t have a breakfast menu, otherwise not a bad word to say.
Marie Newman293 days ago
Lodge and resort was spotless, pool also clean and was great that you could go in and out when you wanted. It’s pretty much in the middle of no where so a bit of driving if you are looking to head out of resort. The only downside was that the tv signal kept dipping in and out! Would definitely look to visit again!
Alan Kirby-Woolmore354 days ago
Stayed at a few of these parks and sorry to say this is not the best. The park is super nice and clean and accommodation is excellent as you would expect. Reception customer services was a big let down bordering on rude. Had to ask how to use the hot tub as no instructions, no soaps or shower mini bottles in bathrooms which you normally get with these parks and also no coffee machine included. Food from the restaurant was below par as part of the food arrived cold. To be fair the customer service we received from the bar/restaurant staff was exceptional. Afraid to say this park and location is not for us so have booked back at Cheddar for next year's mini break.
Colby beecroft354 days ago
Currently staying at Norfolk Woods and Spa. I have visited many other lodge based accommodation resorts before and I must say this really does not compare to any other ones visited. Attention to detail and customer care at this resort is poor. Paying almost £500 for four nights at this place, you should receive ATLEAST a satisfactory standard of care during your stay. On arrival we were informed there was no running water. When I enquired as to when this may be fixed, I was shrugged at and told that they do not know when it will be back on and was told I could ‘go and purchase a couple bottles of water’?!!! There were no compensatory offers made due to this issue- I was told that if I wanted to discuss getting some money back due to having no water, they would email me someone who I could talk too. I have not received this email. Check in is at 5 and check out is at 10, so they charge you full price for not even the full day.
The lodge was not spotlessly clean on arrival, although not filthy, the bed stand is very grubby and the walls have smear marks / grubby marks on them. Floor was sticky- doesn’t seem to have been mopped between last guests and our arrival.
The resort claims to be fully equipped for you. Although I know this is self catering holiday, we were not even provided with the bare minimum products expected in a ‘fully equipped’ lodge. NO cleaning products are provided in the lodge (not even a DISHCLOTH!), no washing up liquid, sponge. You are provided with ONE roll of toilet paper for a four day stay, and when I enquired about getting some more I was told I need to buy it myself as it is self catering and the toilet paper was only provided as an ‘extra’?! When complaining, we were provided with a tiny bottle of washing up liquid and told we are expected to purchase any other cleaning supplies from the shop. No kitchen roll or anything. I understand this is self catering but in every other self catering lodge I have had at other resorts, you are ALWAYS provided with the bare minimum necessities.
Customer service could not even be deemed as satisfactory. I called the resort a day before my arrival and asked them if I needed to provide any car details as I would be parking on site. I had no problem with having to contact them first, but the staff member seemed to be defensive, saying, ‘ well I left a voice message yesterday but you never called me back.’ I had never received a voice message from the resort, and it wasn’t an issue anyway. She rushed me off the phone as quick as possible.
The resort has no member of staff on call after they close their reception desks at 5 o’clock, when I called the out of hours line I was greeted by a maintenance man who told me that there is nothing that he can do to assist me unless my enquiries were about a water or electricity emergency. It would be sensible and definitely safer, for a resort in which has almost 100 lodges to at least have one member of staff on-call out of hours, otherwise no guests who have any enquiries can reach a member of staff until 9am. If their was an emergency out of hours, there would be no member of staff on call to advise - which is a little worrying.
The restaurant is closed Tuesdays and Wednesdays, the lodge/spa is much smaller than what pictures make out online.
Not really the service I would expect from a resort costing almost £500 for four nights. Although not massively expensive, the staff offer no curtesy at all and I have experienced miles better service and quality in lodge stays that cost less than this. From looking at previous reviews, it doesn’t seem like the company acknowledges any negative comments as seems to be an automated response directing us to an email address, so would urge anyone who has left concerns to email their complaints too for them to actually be seen by the relevant team.
Two positives: bathroom is beautiful and hot tub is lovely. Never normally leave bad reviews even when I do have concerns about a service, but this time was just not up to standard.
Exile vRandall1 year ago
Upon arrival friendly staff member who greeted us and gave us the keys. Explained how to get to the lodge and where everything was. The park itself clean and tidy, didn’t make use of the facilities so can’t comment on them. The lodge was nice and clean, the only downsides: water pressure for shower wasn’t that great, the smart tv wasn’t very smart as didn’t connect to internet and cabins close together not much privacy from neighbours. Good appliance’s in the lodge: dishwasher, washing machine, wine cooler and hair dryer. Good size fridge freezer. It can be noisy at times from the jets from Marham which is music to my ears. ( I’m a plane enthusiast) Keys come in a nice tin suitcase that you get to keep.
Clio Mackay1 year ago
Stayed in the Bircham premier at this accommodation, the staff were all lovely and all very welcoming. The lodge was sparkling clean. Bistro was amazing both food and drink. Only issues I’d say is signal for the telly cuts out but the lodge is in a forest, batteries in one of the remotes was flat and the hot tub on the last night wouldn’t reach any higher than 31 degrees however apart from that was a good stay.
M M2 years ago
We stayed over the new year period and the club house charged holiday guest £15 per head and £5 per child from 21:00 to 01:00 on new year eve...We wouldn't have minded but the price seemed high for a DJ considering we had already paid for our entertainment in the holiday package... because of this I would not recommend this venue
Paul dixon2 years ago
We had the Sandringham Lodge as we were a family of 10, 6 adults and 4 young children, the lodge was clean, tidy, very spacious, large smart TV in the lounge plus bedrooms had smaller TV, large decking area with a sunken hot tub was a big hit. There are roughly 80 lodges on site all different shapes and sizes, swimming pool and pool for infants was excellent, the Sunday roast at the Bistro was very good and reasonably priced, the wellie walk in the woods was enjoyed by all. We had a brilliant long weekend, would highly recommend.
On arrival we were informed there was no running water. When I enquired as to when this may be fixed, I was shrugged at and told that they do not know when it will be back on and was told I could ‘go and purchase a couple bottles of water’?!!! There were no compensatory offers made due to this issue- I was told that if I wanted to discuss getting some money back due to having no water, they would email me someone who I could talk too. I have not received this email.
Check in is at 5 and check out is at 10, so they charge you full price for not even the full day.
The lodge was not spotlessly clean on arrival, although not filthy, the bed stand is very grubby and the walls have smear marks / grubby marks on them. Floor was sticky- doesn’t seem to have been mopped between last guests and our arrival.
The resort claims to be fully equipped for you. Although I know this is self catering holiday, we were not even provided with the bare minimum products expected in a ‘fully equipped’ lodge. NO cleaning products are provided in the lodge (not even a DISHCLOTH!), no washing up liquid, sponge. You are provided with ONE roll of toilet paper for a four day stay, and when I enquired about getting some more I was told I need to buy it myself as it is self catering and the toilet paper was only provided as an ‘extra’?! When complaining, we were provided with a tiny bottle of washing up liquid and told we are expected to purchase any other cleaning supplies from the shop. No kitchen roll or anything. I understand this is self catering but in every other self catering lodge I have had at other resorts, you are ALWAYS provided with the bare minimum necessities.
Customer service could not even be deemed as satisfactory. I called the resort a day before my arrival and asked them if I needed to provide any car details as I would be parking on site. I had no problem with having to contact them first, but the staff member seemed to be defensive, saying, ‘ well I left a voice message yesterday but you never called me back.’ I had never received a voice message from the resort, and it wasn’t an issue anyway. She rushed me off the phone as quick as possible.
The resort has no member of staff on call after they close their reception desks at 5 o’clock, when I called the out of hours line I was greeted by a maintenance man who told me that there is nothing that he can do to assist me unless my enquiries were about a water or electricity emergency. It would be sensible and definitely safer, for a resort in which has almost 100 lodges to at least have one member of staff on-call out of hours, otherwise no guests who have any enquiries can reach a member of staff until 9am. If their was an emergency out of hours, there would be no member of staff on call to advise - which is a little worrying.
The restaurant is closed Tuesdays and Wednesdays, the lodge/spa is much smaller than what pictures make out online.
Not really the service I would expect from a resort costing almost £500 for four nights. Although not massively expensive, the staff offer no curtesy at all and I have experienced miles better service and quality in lodge stays that cost less than this. From looking at previous reviews, it doesn’t seem like the company acknowledges any negative comments as seems to be an automated response directing us to an email address, so would urge anyone who has left concerns to email their complaints too for them to actually be seen by the relevant team.
Two positives: bathroom is beautiful and hot tub is lovely. Never normally leave bad reviews even when I do have concerns about a service, but this time was just not up to standard.
There are roughly 80 lodges on site all different shapes and sizes, swimming pool and pool for infants was excellent, the Sunday roast at the Bistro was very good and reasonably priced, the wellie walk in the woods was enjoyed by all.
We had a brilliant long weekend, would highly recommend.