Home AV Direct

Very well stocked store. I bought there a headphones Audeze LCD2 Classic. Great service and advice! I recommend it to everyone.

UNTRUSTWORTHY!!!!

Tried to Return a £750 JBL soundbar, They arranged DPD to collect and DPD subsequently lost part of the package, now Home Av direct customer services are saying unless DPD find missing part of package Im only getting a partial refund!!!! Absolute disgrace as I have provided them with photographic evidence of the parcel intact in the back of the DPD van!!! And have proof of postage! YOU HAVE BEEN WARNED, now going to have to take them to small claims court to get my money back!!! Customer service number just rings and they dont answer!

I’ve been going this company for last 5 years. Always a good experience. Vee helped me out today with a top class service. Thank you

I don't know if it's a lack of staff or another view that he doesn't even answer you by email just for a quote.

They are selling a CD player and Amp that I wanted and I thought the prices were exceptionally good. A few of the reviews made me a little wary but i still wanted to make the purchase so i sent an email to verify that the items were brand new and not refurbished or second hand and heard nothing back. I sent a follow up message hoping to hear back and complete the purchase but again nothing. From the reviews it makes me think they sell returns and refurbished goods along with new items. Just my opinion mind.

I ordered a soundbar from this company on eBay, but hadn't measured correctly and had to cancel the order. They credited me back straightaway without a quibble. Very good communication and prompt action. Excellent.

Bought KEF R3 speakers from here. Clearly sold as open box but in perfect condition, and I can confirm that is exactly what was received. Quick shipping, great price.

Excellent after-sales customer service. I encountered a fault with a speaker and got in touch with Home AV Direct around nine months into the warranty period. The situation was made more difficult by the fact that the model of speaker in question has been discontinued by the manufacturer.

The returns department took the item and sent it to their designated repairs supplier for that speaker manufacturer. That is where the real problems began. The repairs provider were highly unsatisfactory. They initially informed the returns department, when chased by them, that they were awaiting a part. In fact, they had not begun testing the item at that stage. Several weeks later, the item was sent back to the returns department with the note that they could not reproduce the issue that both I and the returns department had observed. The item was sent back to them once again. At that stage (around two months after I returned the item) they identified the issue, and advised that it would take at least a couple of weeks to effect a repair.

Throughout this process, Samit in the returns department spend a great deal of time attempting to deal with the unsatisfactory service provided by the repairer. Ultimately, through that persistence, Samit was able to overcome additional resistance from the repairer, source a replacement for the item, and deliver it (and in doing so, successfully addressing an initial miscommunication which would have precluded delivery of the replacement and necessitated picking it up in-person) within a couple of days.

In summary, the level of aftercare provided was exemplary, in the face of difficulties on the side of the company's suppliers and outside of their own control.