Robert Dyas Canary Wharf

Have always been treated with courtesy in this shop, the staff all seem HAPPY which is a rarity in retail these days. This is a basic shop for convenience - who'd expect heavy builders materials in the middle of a banking complex? One of the few shops I enjoy a browse through in the very crowded Wharf.

Simply amazing customer service throughout the visit, welcomed when entering the store by a colleague wearing a mask, shop tidy and well merchandised. After the purchase the lady at the till offered to make a carry handle for the fan I bought, all of that with a smile on their face! This kind of service it's very rare to get nowadays, well done guys you made my day. Looking forward to the next purchase!

The awful, rude, burkha wearing female "assistant" who threatens customers needs to be reported to the authorities. Your behaviour is appalling, remember you're there to serve, not to threaten people as if you own the place, you vile human being that is giving a much-loved household brand such as Robert Dyas, a terrible reputation.

I don't understand why a big hardware shop chain like Robert Dyas (refer to Canary Wharf branch) doesn't give out VAT receipt by default. The staff at the counter was so rude yesterday, not willing to help and instead refused to give me a VAT receipt despite the fact that I asked before paying, and having to ask again after paying (because I wasn't given one). As a small business owner, every little helps. I claim back all my VATs. I can't help to suspect if Robert Dyas is HMRC tax compliant, honestly.

This company is absolutely ridiculous! I ordered a hover off the website for click and collect from the canary wharf store, But the email that was sent after I bought it said it wouldn't be ready until the 7th June. I rang the store and a lady said they had 2 in stock but I couldn't collect it until I had an email saying it was ready. I really needed it today so I rang customer services, The lady on the phone canceled the order for me and said I would have to go buy it from the store. I then went to the store and the price was 70 pounds more expensive. I was told by an employee there are online deals that are full price in store. I checked online but it didn't say it was an only online deal. I was upset so then had to buy one not as good. When I got home I then got an email saying the original hover was ready for me to collect. This is such bad service. Been messed around all day by this company.

I had a lovely experience here, staff were especially helpful and friendly- items are also very fairly priced !

Went store and was looking for a bit of advice. Maryam in store served us and was amazing. Helped us find what we were looking for and gave us extra information that came in handy. Great service, highly recommend their store

Asked my wife to pick up a flexible drill bit, after a bit of mansplaining from a staff member she was sold a mini socket set, absolutely no good to me at all and nothing remotely like I needed.