Homebase - Basingstoke (including Bathstore)

Fantastic Hardware and DIY store, especially the tool shop. Very tidy and organised throughout, great staff. Still has all the same range as when Bunnings branded, just the logo has changed.

Great Customer service, Stuff very nice, helpful,polite and very friendly..went there just before christmas get our christmas tree the price very affordable. I'm so happy we have a perfect christmas tree this time,will defo buy it again next time.

Had a good mooch around Homebase yesterday. Pretty much had everything you could want for the home and garden. Some items like the solar lights were for sale as a 2 for one. BBQs also had some great discounts. Bedding plants for the garden were also on offer. Lots of bargains but also a bit of tat for sale as well. I do like this store, but you have to ensure you pick the decent quality items, as there is some cheap rubbish on sale too.

Once I had discovered the way in, I found what I wanted however I couldn't see the price as the item was rather larger than I expected.
I spotted some staff and they were very friendly and helpful which led to ke purchasing exactly what I wanted and at a decent price.
Am excellent visit for someone who detests shopping.
Homebase, thank you.

White haired lady on the click and collect was very unhappy with me disturbing her personal call to the electric company about topping up her electric at 12:30 today.

Pretty poor customer service.

Nice shop, big car park, unhappy staff

Staff on customer service desk very disinterested. Did not even look at the customers when talking to them. Witnessed another customer actively try to engage but completely failed.
Floor staff and till staff were very pleasant and engaging though. Hence 3 stars rather than the 1 star the service desk deserve.

We were looking for a last minute gift to act as a token for a garden plant later in the year when planting would be more successful. They had the perfect solution - and it was reduced on price - and also a good selection of hyacinth bulbs. We ended up spending more than we intended but we ended up with several extra presents for ourselves.

Have improved the store and offer a vast amount of garden and home requirements as well as bathrooms and kitchens with all appliances.