Heathrow Stay

There is one word to describe this hostel and its staff - EVIL! I would highly recommend for anyone to stay away from here. It is by far one of the most filthiest and dishonest hostels I have ever dealt with, and I have travelled all over staying at hostels. I was lied to on multiple occasions by a staff member named Nicole who is very rude to customers. I paid up front for my room for multiple days, and behind my back, they rented out my bed to someone else where I found their belongings on my bedding when I came back to room. They wouldn't refund my night's stay for their screwed up mess. I witnessed a large rat at night running across the parking lot near the picnic table where people sit which is very scary. It is in a very bad neighbourhood for a woman to walk alone at night. There are only 2 toilets available for over 35 people, and I had to wait in queue for 10 minutes in the morning behind 4 other people to get to the toilet. They should be shut down by the Health Dept. for inadequate toilet facilities. There is no kitchen or refrigerator for a guest to access. Be advised to stay away and find somewhere else to go.

Terrible for the price. If this was a 5£ per night hostel I'd be fine but for 20£? There's no wifi, the beds are uncomfortable, the bathroom are disgusting and for some reason a DJ is playing hard techno music in the reception at 11:40 in the evening Have you thought that maybe a place where people pay to sleep in it should not have loud techno blasting through the halls?

The whole place reeks of a melange of body fluids from different parts of the world. It’s a 5-minute walk from the Piccadilly Line, Hounslow East station, but I guess you kind of expect what you get. You get one flimsy pillow and the smallest size duvet. There were discarded socks just outside a window near the “kitchen” area. The kitchen was a shelf with enough space for a microwave placed sideways so you can still open the microwave door, and a kettle. I never had to use the room keycard because the door was never closed. There were 2 shower rooms and 3 toilets, one toilet and 1 shower wasn’t working. I can definitely get better deals with better service for cheaper more centrally if I booked earlier, but it was an immediate need. The staff tried to do their best, but the guy on duty was new and needed a little more time to get his act together. I agree with all the 1-star rated reviews regarding safety and noise, and just staying at the airport overnight. But, I give it an extra star for surviving and existing.

If you are a traveller staying here, please do not judge the UK on this experience. My partner and I lived in London for 9 months and the UK for almost 2 years, but this was the last place we stayed before leaving to be close to the airport.

You definitely get what you pay for here, with the rooms being very basic and what you would expect for the price. The staff also seemed friendly and were doing their best during the COVID19 pandemic, but we were not prepared for the other people staying there.
A shirtless/maskless gentleman passing the tight hallways talking on the phone and blocking our exit/entrance who then proceeded to use the shared toilet without closing the door or washing his hands.
A bunch of kids running through the halls while who I assume was their mother washed stacks of dishes in the bathroom sink. Later that night the room next door was excessively loud, but this is to be expected above a pub.
As mentioned before, this is not the fault of the staff, just bad luck on our part.

The saving grace was the cheap drinks and immaculate food downstairs at the White Bear, but that's a story for another review.

I booked it on a whim. A single room that is spartan however its more than I even needed. The staff is friendly and the down stairs is a pub full of friendly locals. Down the road is the rail system and your in London. As a single traveler its perfect. Within 3 hours of being there I was feeling like family.

Loud music until midnight wasn't helpful when we needed to be up early but it's above a pub full of young people so what do you expect. Walls in the room were filthy, stains on the curtains, peoples hairs on the bed... I had to go to the kitchen in the pub for a fork but other than that people were nice.

Had a nice stay. Our room was very small with almost no ventilation. The shared bathrooms very spacious and relatively clean. There is a fairly priced pub downstairs. Hounslow east Underground station is a 4 minutes walk away.

Brilliant service and best car wash in the town , highly appreciated

Thanks lads for all the hard work
Best wishes from Tony