We never write reviews but felt necessary to make potential customers aware of the terrible ownership here. We had issues with our food and when speaking to the owner she was incredibly rude. She took the food back and then refused to refund or engage in conversation. We left feeling very rattled and sad about this. We will never set foot in here again Others seem to have had similar experiences. So please be careful picking here.
Sarah Morris187 days ago
We love having breakfast here. Dogs are welcome. Its clean and warm. Great friendly service. Food is fantastic and prices are really good. Lovely smoothies. Our dog enjoyed his bacon and sausage. Looking forward to trying their Sunday lunch. They cater well for gluten free also.
Andrew187 days ago
We stayed overnight here last weekend & unfortunately came away dissatisfied with our visit.
To start positively, the room was aesthetically lovely, bed was comfortable & the en-suite was very nice too.
However, the negatives outweigh the positives from our stay here:
- We arrived before check in as we were attending a wedding nearby. We were advised by a staff member the only place to leave our bags was stuffed in a corner of the bar area. We then had to ask how we’d be able to access the room if arriving later that night. We were shown our room but apparently bags couldn’t be put within it? If we hadn’t asked the staff member, we would’ve likely been locked out of the place as there’s no one present after the bar/cafe closes.
- As seen in another review, there was overly loud banging from below our room from very early in the morning that woke us up & kept us awake. Whilst we appreciate the building is old & sound travels easily, it was quite obvious whoever was below in the kitchen wasn’t trying to be considerate of guests staying as doors were being slammed loudly constantly etc.
- For a £160 in a room of a pub we expected some sort of decent breakfast. What was left out for us as a ‘continental breakfast’ was some croissants which tasted stale, we were brought over some toast & a lady behind the bar offered us a coffee. We could pay £10 extra for a Full English but were not shown any other breakfast menu which is served to people visiting the bar/cafe. We noticed others were having other dishes we might have paid for, we just weren’t offered any menu for it.
- There was zero hospitality from the woman who appeared to be looking after guests at breakfast. We felt as though our presence immediately put her out & just sitting there felt like we were further inconveniencing her. She came across quite rude & abrupt in her contact with us.
- When waiting to check out at the station we were directed to to try & check in we were again abruptly told not to try & check out there & go to whoever was behind the bar.
Overall, I’d say this experience was sub-standard for the price paid & unwelcoming. It felt like what seemed like a nice cafe/bar/pub that didn’t wish to or didn’t know how to offer hospitality service to it’s overnight guests. It is a shame as it could be a really pleasant place to stay, we just didn’t get that.
IVAN GERMANOFF218 days ago
Excellent breakfast. I would only change the bread to a fresh sourdough. Everything else was absolutely fabulous. Great service as well. Will be coming back for a dinner as food is really promising. Not to mention the interior and the garden makes it the best looking gasto pub in the area. Well done!
Ad Feu340 days ago
This hotel is one of a kind… such a great experience overall. Very clean and friendly staffs :) The facilities like bed and showers were so good and made the stay so relaxing
Thanks!!
Tuggers1 year ago
A pub that calls last orders at 9pm on a Friday night… The owner blamed it on a restricted licence and lack of willing staff. The staff blamed it on the owner… A shambles. What was once a great drinking establishment, is now a part time public house.
Andrew Griffiths2 years ago
Good pub for drinking, with beer that's always good. Wine and spirits selection is also very nice. Located close to station and the centre of town. Lovely little garden for summer Favourite bar in Petersfield.
Laura Ferry2 years ago
Owner (Maria) is incredibly rude and unprofessional! Although from the previous reviews - it seems to be a common theme. Should have listened.
To start positively, the room was aesthetically lovely, bed was comfortable & the en-suite was very nice too.
However, the negatives outweigh the positives from our stay here:
- We arrived before check in as we were attending a wedding nearby. We were advised by a staff member the only place to leave our bags was stuffed in a corner of the bar area. We then had to ask how we’d be able to access the room if arriving later that night. We were shown our room but apparently bags couldn’t be put within it? If we hadn’t asked the staff member, we would’ve likely been locked out of the place as there’s no one present after the bar/cafe closes.
- As seen in another review, there was overly loud banging from below our room from very early in the morning that woke us up & kept us awake. Whilst we appreciate the building is old & sound travels easily, it was quite obvious whoever was below in the kitchen wasn’t trying to be considerate of guests staying as doors were being slammed loudly constantly etc.
- For a £160 in a room of a pub we expected some sort of decent breakfast. What was left out for us as a ‘continental breakfast’ was some croissants which tasted stale, we were brought over some toast & a lady behind the bar offered us a coffee. We could pay £10 extra for a Full English but were not shown any other breakfast menu which is served to people visiting the bar/cafe. We noticed others were having other dishes we might have paid for, we just weren’t offered any menu for it.
- There was zero hospitality from the woman who appeared to be looking after guests at breakfast. We felt as though our presence immediately put her out & just sitting there felt like we were further inconveniencing her. She came across quite rude & abrupt in her contact with us.
- When waiting to check out at the station we were directed to to try & check in we were again abruptly told not to try & check out there & go to whoever was behind the bar.
Overall, I’d say this experience was sub-standard for the price paid & unwelcoming. It felt like what seemed like a nice cafe/bar/pub that didn’t wish to or didn’t know how to offer hospitality service to it’s overnight guests. It is a shame as it could be a really pleasant place to stay, we just didn’t get that.
The facilities like bed and showers were so good and made the stay so relaxing
Thanks!!
The owner blamed it on a restricted licence and lack of willing staff.
The staff blamed it on the owner…
A shambles.
What was once a great drinking establishment, is now a part time public house.