The Lensfield Hotel

At £130 a night I expected it to be better. Mould in the shower, grime in the shower and bathroom tiles, hot water takes several minutes to get hot and we were in basement where any movement left the floorboards creaking. The complimentary breakfast is fine without being anything to write home about. Good location and friendly staff.

Pro: location is great. Sheets clean.
Cons: rooms are in shameful state, considering that this should be a 3 stars hotel. Cracked tiles and mould in the bathroom; light in the bathroom not working and flickering. Lamps in the room not working. No room service. No clear brakefast policy.

Room was nice. Mattress bit soft. Also would have preferred a frosted window on the bathroom as I don't think the net curtain gives enough privacy when it's night and the light is on. You can see some front doors from the window so it's not ideal, but it's not a direct view.
Breakfast lovely. It's only continental, not cooked, but it's an excellent variety.
Staff generally lovely. Had problems with room key. 1 girl I told came to watch me use the key card and of course it then worked straight away. Then was problematic again. Second guy I told refused to believe me and basically suggested I don't know how to use a room key.....its not rocket science....3rd lady I told was a super star and just gave me a new key card and said, they sometimes wear out! So thankfully that was resolved for the last night....
Hotel location is good. Its not inside the city center but its easy to walk into town and its on main roads so i felt safe walking back in the night. Its not in a tiny alley.
There are only 4 (maybe 5) parking spaces so that is tight but I got there early enough to get one. But it's very tight spaces.

Only thing I do wish was that the toiletries in the room were eco friendly options. Small plastic bottles and plastic covered soaps need to be a thing of the past.

False advertising. Paid a premium for the spa and wellness centre aspects but was shushed when I asked after it. No compensation at all. Decent breakfast. Staff need to be more welcoming and as I booked on Agoda it was not great to have to be argued with.

Nice, small hotel. Homey rather than fancy. We had a very comfortable stay. Good continental breakfast.

So I arrive with my trusty stick and the man says you’re on the top floor - no lift Tiny narrow steps and tight stairs, can you make it? I ask if there is an alternative as I am checking in nice and early - no he says. Helpful I think not.
Well it took a while and I made it up, it was not worth the effort,
Terrible old bendy bed, on wonky floor. Even the kettle was disgusting, pity I would have liked a tea after the climb.
May be I will give this one a miss next time.

Nice hotel with friendly staff and a great location, however it's not the cleanest.

Great location, nice room, helpful staff, good continental style buffet breakfast.
Will be back!