Premier Inn London New Southgate hotel

I love staying at Premier Inn. This was my first stay at New Southgate and it didn't disappoint. It has a secure carpark, I understand this PI has recently been refurbished, I wish I could have taken the mattress home with me! Sooo comfortable 😌. Everything was as one would expect to find it, clean, comfortable room, good sized bathroom and extra pillows available in the room. On this occasion I did not have time to try the restaurant and its food, but I'm sure it would have been great. The staff were also helpful and welcoming. Looking forward to my next visit.

Most of the staff is OK and nice. However the food service sucks... I'm sitting here in the restaurant just now because I've been waiting on a simple mashed potatoes gravy and mashed peas for over an hour.... My drink which was sparkling water with a lemon took 30 minutes.... Absolutely ridiculous...
Also if you're vegan there is maybe one thing on the menu... Maybe... If vegetarian you can eat some sides...

The soup of the day changes weekly and they have 2 kind broccoli and carrot. Oh and if you find something that you reluctantly choose because nothing else is good... They don't have it.

The temperature in the lobby and restaurant is too cold... If you're from Alaska or Iceland you might find it ok and relaxing... I always eat in my jacket and still cold.

Management should be proactive and make sure that all conditions are pleasing... But here it seems you need to complain before things change. For example twice I had to complain about the lobby toilet... Once there was feces all over the ground covered up with a ton of toilet paper.. I ran back out backwards and chose the other bathroom which was disgusting too and the whole hallway smelled like s****, on another occasion there was toilet paper scattered all on the ground... A lot. And of course the temperature... Can't they feel it's COLD?

I unfortunately have to stay at this hotel otherwise I wouldn't also you can't open windows at most premier inns... I totally dislike that, fresh air is foreign language here

Visiting from the north to London to see a show the hotel is just before the congestion charge and a short walk to the tube to get into the city. Rooms were very clean and beds are sooo comfy and cool air con, Staff were polite and very attentive. Food always decent. On site parking at £5 pr 24 hrs, Only gripe was the bar closed at 11pm but all in all a very good couple of nights stay.

Stayed here with a team that were competing in London in November 2022. The staff were friendly enough & the check in was relatively smooth- although the place was understaffed and the (very nice) guy in charge was permanently flustered…
My reason for the low stars was the heat: UNBEARABLE!! The air con was broken & every room was boiling. It was the most incredibly unpleasant night for everyone at the hotel- literally sweating all night like I was in a heat wave. Got absolutely ZERO hours sleep. Not what you want before a competition at 7am.

Self-service check-inn machines. Key card drop off box when checking-out. Brilliant staff. Clean throughout. Car park £5 per night. Was able to have breakfast without prior reservation (on the day). Breakfast can get busy. Would definitely stay here again.

Easy to get to, not a pretty location but the hotel itself is clean and staff are friendly. You park in the building behind the hotel which is shared so make sure after you have been buzzed through the gates you turn right, this is the parking allocated to the hotel. We couldn't adjust the temperature in the room and heard that other guests couldn't either, the room felt very hot and stuffy all night so woke up feeling hungover and very tired the next day unfortunately, it's a shame as the bed and pillows were very comfy. Breakfast was lovely.

My husband left his phone in the room when we last visited on the 22nd of Jan. We checked out of the hotel in morning 8.30am. Since it was a Sunday there was no one answering calls. By the time we were able to go back around past 4pm in the evening, they had mu husband's phone well kept waiting for us to pick it up at the reception. Soo greatful for their services. The breakfast was great too and the rooms were very neat and clean.

Superb !!! From the moment we checked in through to check out nothing was too much trouble. The staff were amazing, very helpful and 100% for customer service. The rooms were very comfortable and spotlessly clean.