DoubleTree by Hilton London Elstree

I am here for a business trip.

First impressions lovely reception area and bar. Staff are friendly.

Fish and chips (as first choice wasn’t available) was very over cooked and 90% batter.

Room is currently 31c at 11pm so not very easy to settle down.

I will edit the review once I have tried breakfast but mixed impressions so far for a Hilton.

If I wasn’t staying here for work I would not stay here if I could help it. The only reason I am giving any stars is because the staff are nice (especially Lola) but they are clearly under-supported. It was hard watching some staff be shouted at by guests when a fire alarm went off several times in the middle of the night + morning. The air con also wasn’t working and I stayed a few times within a few months, never was fixed (this was in July during heat wave).
It’s a shame that the workers have to take flack for the lack of support they get from higher ups. The workers of this hotel deserve better and senior management or who ever is sitting in their cosy office need to do better..

A nice and clean hotel, well situated for visiting Central London. However, the air conditioning was supposedly not working in any rooms so fans were provided. A part of me believes, this was a money saving exercise! God only knows!

Staff were really lovely.. Very good atmosphere for half term they are really child friendly. Breakfast was good and free for us. We paid with Hilton points and were upgraded to a king room. Fabulous bed!! Excellent shower.

A great welcome on check in, the warm cookie always appreciated.
Rooms was so clean and beautifully decorated. I was also very pleasantly surprised by my personalised message and token for a free drink, great extra touch for Gold Members.
The gym is well equipped and nice and quiet when I arrived.
Breakfast buffet was very tasty.
Very easy to get to from M1, M25 and A1.
Brilliant stay, thanks so much.

Arrived on a week day to spend a night for my girlfriend's birthday to visit the Harry Potter studios. There was a party on and unfortunately our room was above it so the music and bass was very loud throughout our room. I asked reception when it finished and they told me 11pm. Past 11 it was still going so we asked to be moved to another room. They said they were fully booked and I asked what time it will actually finish. Turns out it was planned to finish at 1am and people were still arriving for the party when I was in reception at nearly midnight. I don't understand why they would keep guests up that late who are here for business or other early mornings on a week night.

They told me there was nothing they could do and wouldn't give me a refund. The most annoying thing is lying to my face the first time I asked just to avoid the issue they knew it would cause. Terrible start to what was supposed to be a nice trip and has absolutely ruined my girlfriend's birthday so far. Judging from other responses on here they seem to just reply with a copy paste generic response. I hope they actually do something about it and offer a refund.

Very good food, good services, there is a gas station and food store very close to the location (3min walk). There is a bus station, but there is no Underground or train station. The location is right next to the motorway. The hotel does not have any playground, so it is quite boring for kids. Excelent breakfast buffet!

One night for business- first time visit. Great looking room and bathroom. Shower very small but otherwise very good for comfortable stay. Restaurant experience less impressive - a bit like Premier Inn tbh. Staff tried to be helpful but a bit chaotic. Morning buffet standard quality.