Radisson Blu Edwardian Grafton Hotel, London

This wasn't our hotel of choice, we were moved due to our original being group booked by the Government apparently! Right next door to Warren Street tube station, so easy to get to. Check in staff were friendly and efficient. Complimentary bottle of fizz was a nice touch. Clean spacious room with a huge bed. Breakfast staff were very good and all the staff seemed to have a "can do" attitude. Enjoyed the stay immensely.

Not a bad hotel by any means, quite average actually. However, the lobby is tiny and when it's busy during check in it can get cramped. The room I stayed in is quite roomy and was clean and well presented and it's a good location.

Upsides:
*Location
*Price
*Service was good
*Clean
*In house restaurant and room service has better than average prices

Downsides:
*Shower in my room was not built for a 6 foot tall person,
*Small lobby
*No in house pub

The staff were very friendly, and even though the staff couldn't find my room when I checked in they were very polite and helpful.

Great location in London for business and pleasure.

The room was a good size but dated in appearance. The room was also extremely hot, I had the air conditioning on the lowest setting and it was still too warm. I opened the windows but the noise from outside was really loud (think it might be the external air conditioning units). The shower was powerful, but again very dated and was far too low on the wall so kept hitting my head on it.

We stayed here recently for a short weekend Theatre break in London with my Wife and 2 sons and with it’s location 50 metres from the Tube Station it was already a winner.. To be perfectly honest, the photo images are not a true reflection of the hotel. The photos make it look amazing but in reality the upstairs interior is a tad worn and shabby and the rooms are a definite 3 Star at best… However, overall, the reception staff could not have been more helpful and the breakfast menu options and service delivery at breakfast also, was among the best we have experienced in a hotel and pushed the 3 star interior up to a 4 star experience… The head breakfast waiter was fantastic and the breakfast food was delightful… We felt spoilt each morning …. Would we stay here again, shame about the bedrooms but yes, absolutely no question, we would definitely stay here again..

Nice hotel, friendly staff and a good breakfast. Very central to the tube station and popular areas. Rooms are clean and comfortable. My only complaint was the inability to turn the A/C in the room down because “then the room gets too cold because it is small”. The whole point of an A/C is to make the room cold. If you like the temp to be 22C+, then you’ll be fine.

Great location - walking distance for tubes, buses, and mainline railway. Some food places nearby so you don't have to be limited by the room service options, if you don't want to be.
Room was clean, and quiet. Got a great night's sleep!

Needed a room for two nights somewhere central. This was excellent. Great location, brat the tube. Very walkable to major areas like convent garden. Plenty of stores and restaurants close by.

Excellent room, very clean and comfortable. Great service at the front desk.

Unfortunately, we didn't have a good time in the Radisson Blu Edwardian Grafton Hotel, London. The brand positions itself in a mid-high class, but it is miles away, at least in this branch. A hotel that charges £390 a day needs to have a minimum consideration for their guests. The hotel is definitely not kids friendly. I made my booking directly with them online using their app and left instructions that I would need a baby cot. I also gave them a call a week before travelling to make sure that would be arranged. Arriving at my room, the baby cot wasn't there of course... Tried to call reception many times and no one was answering. So I had to go to the lobby and wait in a long queue with other guests arriving while was already way past bedtime for my 5-month-old baby...

The room was also full of problems, the shower door was broken, the room light was blinking and some infiltration on the ceiling as shown in the photos. The staff at the front desk were a bit inexperienced and some a broken English. I also had to "check in" twice as they couldn't charge me the full stay upfront. What a mess...