The hotel is very spacious and all staff we dealt with were polite and pleasant to deal with. The breakfast selection was fantastic with allot of choice when typically compared with other hotels. The room we stayed in was a bit tired and needs an update. The room had no AC and the weather was very muggy (29 degrees) so it was hard to get comfortable, we had a small fan only and the windows only opened about 10cm which was not enough to let in any air.
Sam Ly275 days ago
Booked the Hilton via the Stay play explore package and all I can say is how pleased I am after reading some of the terrible reviews. Check in was quick with 3 receptionist available and all very friendly and helpful. Family rooms consists of two queen beds and sofa bed, plenty of space for my family. Nice touch with tea and coffee with a small kettle and a fridge available in room. Swimming pool and changing rooms are nice and clean, towels provided at the leisure desk- would advise to book a session as it gets busy. Breakfast is amazing, branded cereals and alpro soya milk available. Good selection of fruits and pastries, hot breakfast being refilled constantly. Chef cooking fried egg on the go. Fresh juices and yogurts to. The only let down is cost of chicken wings from room service, £14 for 12 small pieces of chicken wings! But a good size pizza for the same cost. I will recommend this hotel and will visit again in the future.
Aq XX306 days ago
I was here on business and opted to stay over. Its a good location off the M1 Leicester. Reception is good, staff friendly. Unfortunately was a busy day with families and lots of youngsters. My floor was noisy and had a number of late night disturbances. Hotel rooms are okay, spacious and generally well equipped. Would stay again but definitely not during school half term!
Marcus Hurley336 days ago
Although this place is very close to the motorway you have to approach it from the right direction or else you get caught in a long diversion to try again! Once there, the car park is large and we had a pleasant check in. Our room was a good size and actually had a proper desk with plenty of workspace and designed so the screen is facing away from the bed - this is ideal for us as I get up early and can get on with work whilst my wife sleeps! We had dinner in the restaurant and it was decent food with efficient and pleasant service, as was breakfast. The hotel could do with a refresh but our rooms were clean, everything worked and service was good.
K H (KHH)336 days ago
Where do I start. Check in good. Staff nice. That’s the end of a good story. Issues as follows All seats in the reception dirty and stained Most seats in bar stained
On route to the room the lifts are dirty most of the corridors had stained carpets Marks and bad paint on walls in corridors
The room (299) Room was grubby, did not feel clean at all!! Carpet covered in stains and marks Shower curtain, tatty and grey with marks all over it Tea and coffee tray was covered in bits of bread crumbs One clean glass and one dirty Marks on 2/3 towels, plus a hole in one
Worst of all was the large chair next to the TV. Had a clear crusty stain right in the middle of the seat, I will leave it up to you to decide how you think that was left their by another guest!
If I had not got back to the room late I would of gone to another hotel. I slept in my clothes on top of the bed, and gave the dirty shower a miss, until I got home.
I did grab breakfast as I had a long drive and had paid in advance, to be fair that was good and all the staff, great and the area very clean.
This was a waste of £122. You really need to clean better, a tired room is ok for a one night stay, but only if clean!!!! No excuse for a brand that I believe always stood for quality.
Allan A1 year ago
Hotel room was spacious and had all the necessary facilities available such as in room iron and full-size ironing board, tea and coffee making facilities, TV, WiFi in room and public areas. Food was of a very good standard with the included breakfast as I had dinner elsewhere. Staff were very pleasant and helpful. The only issue is the location is a long way from the city centre meaning taxi service is expensive to use and buses are at least 15 min walk which with luggage could be an issue.
Alex1 year ago
A catalogue of issues, quite how this place is rated 3.9 stars is a mystery in itself. Hotel is dated, dirty and frankly not worth staying even if it was free. Only positive is the reception staff. Quite how they’ve managed to keep the Hilton brand is shambolic. Avoid at all costs, sleep in your car instead and you’ll feel safer too.
Meera Parmar2 years ago
Stayed in a few Hilton's, the service is always good. They sent up extra blanket & pillows, and were very accomadatung. The breakfast was wonderful. Took my 3 young kids and I've never seen them eat so much before. They lost a star because the bathroom was very back dated, and didn't work very well. For the price I wasn't impressed with the shower at all. Overall great stay! Lovely service
The room we stayed in was a bit tired and needs an update. The room had no AC and the weather was very muggy (29 degrees) so it was hard to get comfortable, we had a small fan only and the windows only opened about 10cm which was not enough to let in any air.
Family rooms consists of two queen beds and sofa bed, plenty of space for my family. Nice touch with tea and coffee with a small kettle and a fridge available in room.
Swimming pool and changing rooms are nice and clean, towels provided at the leisure desk- would advise to book a session as it gets busy.
Breakfast is amazing, branded cereals and alpro soya milk available. Good selection of fruits and pastries, hot breakfast being refilled constantly. Chef cooking fried egg on the go. Fresh juices and yogurts to. The only let down is cost of chicken wings from room service, £14 for 12 small pieces of chicken wings! But a good size pizza for the same cost.
I will recommend this hotel and will visit again in the future.
Hotel rooms are okay, spacious and generally well equipped. Would stay again but definitely not during school half term!
Our room was a good size and actually had a proper desk with plenty of workspace and designed so the screen is facing away from the bed - this is ideal for us as I get up early and can get on with work whilst my wife sleeps!
We had dinner in the restaurant and it was decent food with efficient and pleasant service, as was breakfast. The hotel could do with a refresh but our rooms were clean, everything worked and service was good.
All seats in the reception dirty and stained
Most seats in bar stained
On route to the room the lifts are dirty
most of the corridors had stained carpets
Marks and bad paint on walls in corridors
The room (299)
Room was grubby, did not feel clean at all!!
Carpet covered in stains and marks
Shower curtain, tatty and grey with marks all over it
Tea and coffee tray was covered in bits of bread crumbs
One clean glass and one dirty
Marks on 2/3 towels, plus a hole in one
Worst of all was the large chair next to the TV. Had a clear crusty stain right in the middle of the seat, I will leave it up to you to decide how you think that was left their by another guest!
If I had not got back to the room late I would of gone to another hotel. I slept in my clothes on top of the bed, and gave the dirty shower a miss, until I got home.
I did grab breakfast as I had a long drive and had paid in advance, to be fair that was good and all the staff, great and the area very clean.
This was a waste of £122. You really need to clean better, a tired room is ok for a one night stay, but only if clean!!!! No excuse for a brand that I believe always stood for quality.
Food was of a very good standard with the included breakfast as I had dinner elsewhere.
Staff were very pleasant and helpful.
The only issue is the location is a long way from the city centre meaning taxi service is expensive to use and buses are at least 15 min walk which with luggage could be an issue.