Holiday Inn Express Chester - Racecourse, an IHG Hotel

As others have said, the room was really hot. The window being open could have solved this potentially, but the main road outside was too busy to do this. There is a fan provided, and large fans in the corridor and stairwell areas.

The room was clean and well stocked. The staff were polite and friendly. I asked for an iron and it was with me within 10 minutes.

Overall, the hotel is a nice place. Air-con is the major deficiency, but I have seen responses to previous reviews stating this is something that will be installed in the future.

I would stay there again, as the hotel is of a generally good standard.

On checking in reception staff were very friendly and helpful. Room overlooking the road and park area opposite. Fan in room which was definitely needed as the weather was really hot. Can't fault anything about the room, clean, good quality towels, shower powerful. Breakfast was good an d plenty of choice. Drinks weren't extortionate considering it's next to race course. 5 to 10 minute walk into centre. Free carpark. Really lovely ladies on reception especially the one with broken toe.

Firstly the car park was good, the staff decent and helpful and the location is convenient to walk into town.
However, the room was noisy and I was woken at 6am by the strong smell of what must have been breakfast cooking and struggled to get back to sleep and heard people talking on their phones in the bar terrace beneath the closed windows. The breakfast peculiarly had to be booked by time slot and despite this I found the entire restaurant booked out and was offered an outside table. At 08:45 Al fresco dining is not ideal in the North of England so I declined to take breakfast and asked for a later slot. Still busy but a couple of tables available at the later 09:30 slot for a pretty underwhelming breakfast. Toast machine was set so one time through makes warm bread and twice through is burned. Breakie choice was tepid sausage leathery bacon watery beans and packing foam eggs. No tomato mushroom or other items. Some pastry items and bananas. The screaming children would normally be a disturbance but served to distract from the overall bleakness of the experience, so thanks for that.
Rooms were super basic not very clean bathroom and no ironing facilities. I'm not sure if this is a good, bad or average example of what to expect from holiday inn but I'll be in no rush to find out. I expect theirs will be a logo that makes me grimace as I drive past it from now on.

One night stay, rooms were clean and comfortable. It is fairly noisy in the rooms facing the main road. It's not the hotels fault, but perhaps some improved glazing is required.
We had to book breakfast slot, which we didn't mind. Its buffet style and staff were constantly topping up the hot food. Decent value for money overall. Great location for City.

We have stayed in a few hotels in Chester when we visit and this is the best for value, and quality. Staff very friendly and efficient. Rooms a nice size, spotlessly clean. breakfast is brilliant with lots of choice. Free coffees or hot chocolate at any time when you want, and just a 5 minute walk into Chester. We will definitely return.

We we’re visiting Cheshire Oakes for birthday & Christmas shopping trip. We decided to book the Holiday Inn as it was ideally located on the racecourse & central to Chester town.

Check in was friendly, efficient & quick. Rooms were clean, comfortable & if anything a little warm, but we could open a window & a fan was also provided. Basic toiletries were supplied hand soap, shower gel & shampoo & if you had forgotten any toiletries the hotel was happy to supply complimentary ones. Plenty of tea & coffee supplied. Comfortable beds, slept well. Shower was lovely & hot, towels fluffy.

Breakfast was the only slight downside to the stay, it was good quality, hot but the cooked breakfast had little choice, wasn’t a deal breaker for us & it was included in the price so only a minor grumble.

On the whole we had a lovely stay & would definitely return.

First time staying here, and we will definitely return.
The room was very good, very clean, great bathroom, and the beds were really comfy.
Amenda on reception was lovely really friendly and chatty and helpful.
Breakfast was good, with choices
This Hotel is in a prime position, a short walk into town which is lovely. So much to see, many good eating places. Many shops.
Also a visit to the Cathedral is a must, it is beautiful.
Thank you

places

The final star was for the staff - friendly, always smiling polite and helpful.
Room clean, shower great and really hot. Bed was a bit sift for me.
Good TV picture and great free WiFi.
Breakfast is self service and really enjoyed with good options hot and cold. Use of hot drink machine and snack machine that is payable. Very close to Chester centre.
I couldn't find anything that was a real negative.