Had a great stay at this hotel. The room was very clean with a decent sized, comfortable bed. The only two negatives I would say is that the room and bathroom were very small. The bed was jammed into the corner of the room and could only be accessed from one side. Secondly, there is some airplane noise from the airport close by, however earplugs are provided but it wasn’t bad enough for me that I needed to use them. The location is great and it’s very accessible via the tube. I got here very late so the rooftop bar was closed, therefore I cannot comment on that. I look forward to staying here for my next trip to London.
Mary Clements330 days ago
Attended a family wedding held at the Good Hotel. Wonderful attention to detail. Every member of staff pleasant, welcoming and helpful. Beautiful rooftop bar area was a great setting to welcome guests. Every little detail was perfect for the reception with wonderful views over the docks. Thanks to all staff. You made the occasion perfect.
Tessa Jones330 days ago
Lovely location. Great hotel. Marcel on reception was brilliant. Very friendly and informative. Relaxing areas were nice. Room was perfect overlooking the Thames. Pillows are a little lumpy but bed very comfy. Would happily stay again
Miss Anwyn330 days ago
It was originally a prison barge, or so I was told? It's hard to shift that feeling once your in the hotel itself. Staff are nice, call me cheap but £16pp for a buffet breakfast is not something in prepared to pay myself. But the rooftop bar is lovely and quite relaxing. Location wise if there's something on at the excel or O2 it's ideal. Not a bad place though I did have a mild "ghostly" experience but overall didn't change my experience I'd book again.
Katerina Kolyva330 days ago
Really like the concept of this hotel focusing on social enterprise. Customer service was excellent. But the rooms are really small and feel nearly claustrophobic. Location is great for London City Airport but less so for central London.
Kathia maillefert361 days ago
Good location if you need the Excel, not so handy going out and about in London, although near the DLR which was good.
Husband booked this as a weekend getaway and to say we were disappointed is an understatement. Staff were grumpy (there was one member of staff who smiled and was cheerful the whole weekend). Service charge was automatically added to the food when there was no 'customer service' given.
The room was cold, no life to it. Whilst it was large and modern it just wasn't practical. No wardrobe, just hooks in the wall. No TV, which we didn't miss, but would have been nice to have the choice. Refreshments were not replenished (coffee was used and no other sachets were put out for replacements) In the bathroom there was only one hook to hang your towel, so not sure how two are meant to dry after use.
I found the experience of the hotel, whilst modern and aesthetically pleasing, lacked warmth and friendly staff.
Not a hotel I will be recommending.
Claire Thompson361 days ago
I stayed here in September, for 3 nights, for work related trip. I've been working in London, for 12+ weeks now and have been in a few hotels, this by far has been the best by miles. Staff on reception are excellent, room is small but very comfortable. I'm so excited to be staying here again next week..This hotel is amazing. 5 stars 🌟
Dean Sharif1 year ago
It's my second time stopping at this hotel and there has been a couple of years in between. That in mind it's super encouraging to see that it is just as charming, just as chill and just as stylish.
The rooms themselves are nothing to shout about but they're comfortable, relatively clean and come with a great view.
The lounge and bar are just the most relaxing places to be. I could spend hours just sitting there, reading and watching people come and go.
This hotel is so charming and really.... who needs a TV in their room?
negatives I would say is that the room and bathroom were very small. The bed was jammed into the corner of the room and could only be accessed from one side. Secondly, there is some airplane noise from the airport close by, however earplugs are provided but it wasn’t bad enough for me that I needed to use them. The location is great and it’s very accessible via the tube. I got here very late so the rooftop bar was closed, therefore I cannot comment on that. I look forward to staying here for my next trip to London.
Husband booked this as a weekend getaway and to say we were disappointed is an understatement. Staff were grumpy (there was one member of staff who smiled and was cheerful the whole weekend). Service charge was automatically added to the food when there was no 'customer service' given.
The room was cold, no life to it. Whilst it was large and modern it just wasn't practical. No wardrobe, just hooks in the wall. No TV, which we didn't miss, but would have been nice to have the choice. Refreshments were not replenished (coffee was used and no other sachets were put out for replacements)
In the bathroom there was only one hook to hang your towel, so not sure how two are meant to dry after use.
I found the experience of the hotel, whilst modern and aesthetically pleasing, lacked warmth and friendly staff.
Not a hotel I will be recommending.
The rooms themselves are nothing to shout about but they're comfortable, relatively clean and come with a great view.
The lounge and bar are just the most relaxing places to be. I could spend hours just sitting there, reading and watching people come and go.
This hotel is so charming and really.... who needs a TV in their room?