Premier Inn Nottingham South

The rooms seem very dated now and my room was not as clean as it should have been. There was hair in the bathroom, the extractor fan in the bathroom was useless and covered in dust. I think the hotels need a make over.
The breakfast was good and service was polite and attentive. Reception ordered a taxi for me which arrived promptly on time.

Rooms a little tired, need sprucing up.
Clean though, even if staff are over worked.
Best fresh cooked breakfast at a Premier Inn, or at most hotels, no buffet here, cooked freshly to order and served at your table.

Comfy bed, although no air conditioning so please bear in mind if booking here as had to open window next to busy motorway, kept us up all night with the traffic noise. Great breakfast served on nice warm plates.

Didn't sleep a wink here. It's so noisy next to the main road and the air con. was not working so had to have window open but still way too hot. Found some money under bed so guessing hadn't been cleaned properly. Won't stay here again. Breakfast was fab though!!

Polish reception and cleaning staff are rude, lazy and judgemental. They assume that guests can't understand their language. The kitchen and restaurant staff are excellent and carry the reception staff who do not help out half as much as they should. The breakfast servers and cooks are amazing, the reception and cleaning staff are terrible.

Clean tidy room and a comfy bed.
Excellent nights sleep until woken at 5 .00am by idiots next door playing music and shouting🙄
Rang reception twice to complain, but they were either not interested or too busy to pick up the phone!
Luckily I'd brought earplugs which muffled the fools out👍

I have stayed with Premier Inn for many years, always choosing them over other hotels, but I won't give them another penny. Booked a 3 night trip for a family funeral but my flight from France was cancelled and I had to amend my booking. This was not possible for me to do online for some reason and finding a phone number to the hotel was impossible. I phoned a premium rate number in the morning of my due arrival to be put through to my chosen hotel. I asked to stay thurs, Fri,sat instead of Tues, wed, Thurs but was told they were fully booked. So I arrived on the Thursday to be told now the booking had started they couldn't do anything. Patronising Reception staff, palming off the complaint to someone at the end of a phone, who was still unwilling to help. Apparently I should've read section 10 in my terms and conditions, as the option of transferring my booking was not offered to me when I phoned. I lost the best part of 200 quid on this booking, when I could've just cancelled the whole thing and re booked for the one night if this had been told to me. They were apologetic because that's all anyone is these days. The times of customer satisfaction and the need for renewed business are long gone. I was offered a free breakfast worth 19 quid to compensate me for losing 2 nights stay. I told them to keep it. Will never stay with them again and won't recomend. A really disappointing outcome e on a very stressful and emotional time

We'll maintained hotel with friendly staff. Good breakfast too.