Premier Inn Tamworth South hotel

When we arrived, we discovered that the family room we booked had been changed by the website to a double room. The receptionist couldn't have been more helpful and instantly made up the extra beds for us. The facilities in this quite old seeming hotel are up to date in our room and everything you would expect from a Premier Inn.

Breakfast is at Table Table next door and was delicious and well thought out. Our evening meal was good and value for money.

All in all it is what you expect. Good value, fairly cheap, not first class, but done well.

Spent a night here as a gift for our wedding night as it was the place we first met 8 years ago. We were very warmly welcomed even though it was very late and I was in my wedding dress 👗 and one of our mates decided to open the fire door by mistake 🤦🏻‍♀️. Staff were lovely, room was great, comfy bed and breakfast was very nice too. Lots of our family and friends also stayed and nobody had any complaints. Would definitely recommend.

Stayed here for business. Meal Dela was excellent value. Was surprised by the high quality of the food in all honesty. Great selection and choice. I had Fish pie, it was delicious. Best Eton mess sundae I've ever had. Waitress was very polite and attentive.

Hotel reception was small and had a short wait to check in but the room was spacious for a premier. Had a bath too. Tasteful and clean. Premier beds are very comfortable.

The room electrics blew late on the evening, No other rooms apart from one with no opening window, no electrician, no fuses to repair it, On one of the hottest days of the year.... and their aircon wasn't working. It really wasn't ideal at all but the staff were very friendly and we just switched rooms then spent the night sweating like dogs until leaving for our flight the next day... never again

This is obviously one of the older Premier Inns, only one room card issued - two people staying, no air vent in the bathroom, tiny TV, only heat in room was one oil filled rad.
Staff need to get a happy side to their personalities - this does not include the cleaners, they were happy and pleasant.

Easy to find, lovely room and food. Room was rather too warm. We found the extra heater the thoughtful staff had put on to take the chill off the room next morning - we'd been too tired to notice it was still on the night before! Good breakfast.

WILL NOT USE AGAIN
I have been booking this hotel for our trainees since September and the hotel had a lot of business put there way from our company but there attitude is terrible and they will not accept a complaint from me as I am complaining on my colleagues behalf. Our Head of HR stayed there on one of the nights in question and has tried to complain and they won't speak to her either.
There were various issues but the attitude of the reception and restaurant staff was totally unacceptable. We book accommodation with a meal allowance for out employees and they were told by restaurant staff that if they didn't use there whole allowance the remaining money would not be refunded to our company but used for the Premier Inn staff christmas party.

Also, one of our trainees had the following issue:
"The quality of food was consistently poor, especially on the Monday evening when I ordered a half rack of ribs and chicken. The ribs were so dry, that they were unfortunately inedible and small. I received just a tail end of the ribs and the chicken could not be cut with a knife. Unfortunately, nothing else was remotely fresh on my plate so nothing was eaten.

I highlighted my meal to the restaurant Manager who's name was Emma. She advised that the Ribs are cut in half to what ever size they come and she would not exchange my meal "you're not paying for" and walked off.

After this the staff were very unprofessional with us and gave us poor, slow, sarcastic service and would huff at us if we asked for any condiments or extra drinks."

Our accommodation costs for our trainees alone that week were over £2.5K, never mind anyone else staying from our business and you won't acknowledge our complaint. I will therefor not be using this hotel again even though it is very conveniently placed to our training facility.

Not sign posted so if you not careful you miss the turn off and end up back on motorway. We wasn't told to book a table for evening meal and the breakfast was disgusting and cold. Not good at all.