Mollington Banastre Hotel & Spa - Chester

All the Staff were lovely, especially the young girl on the front desk, so helpful, gave us plenty of info about the zoo and the local area. Breakfast was very good, tasty and plenty of it. We had the pool and leisure facilities to ourselves on wed morning and that was a bonus. We enjoyed so much we ended up staying an extra night. We will be back .some parts of the hotel need some slight attention, but it's so much better than some of the reviews state. We loved it

Stayed on a dinner, bed and breakfast deal with a spa treatment. When something seems super cheap and a great deal, its possibly not all that good.

The food was really good and staff members I spoke to prior to arrival were very helpful and polite.

After arrival there were several incidences where staff were short with members of our party and felt like they were being deliberately awkward.

The hotel itself is in desperate need of updating and more cleaning staff to handle the public areas.

The hotel doesn't have a lift and this wasn't made clear prior to arrival.

The back garden area is stunning and perfect for wedding photos.

The room itself was clean and suitable enough for one night.

Very unlikely to visit again or recommend to others.

Booked a spa day as birthday treat. Very short staffed. Waited 30+ minutes for our cream tea after being served coffee in dirty teapots. No lunch menu so unable to order sandwiches. Sauna and steam room both out of service so lack of facilities to use. Message however was the best I’ve had. Wonderful therapist who was very friendly and pleasant. Pool area very dated and changing rooms dirty. Reminded me of a council leisure pool. Only 4 loungers by the pool so nowhere to sit if you’re not wanting to actually swim.
Would not recommend.

Very warm welcome..especially at breakfast when being served by a young waiter called tom..he truly was excellent at his job. Was little disappointed to find our door left open after returning after few hours of being out and only towels were left in the room.. no beds were made or toilet paper left either . Also was declined ice when my son asked the bar man as he said "no more" after his 2nd time.
Found the lady at the pool very friendly and the receptionist was very accommodating and friendly too when checking in.

A nice enough hotel, I believe rooms are being refurbished as they seem to differ in standard. My room was pretty basic, unfortunately for me as a light sleeper, bring next to the road on a hot summer night, meant I slept very poorly. Also as the bed itself wasn't very comfortable and the light came streaming through the windows very early in the morning it felt very rough. Breakfast was fine, although they seemed to struggle to keep up with the demand.. Staff were grear

Came for a spa day and was quite disappointed. The massage itself was good but the facilities not so much, half of the facilities were out of order, and everything is dirty. The hot tub had dirt swirling round the bottom of it, the floor surrounding the pool was filthy. There wasn’t really anyone there either, like no staff or guests it was weirdly quiet. Also it’s clear that the main reception room doesn’t get used as everything had an inch of dust on it. It was a bit weird when we arrived as well as we booked for the Sunday but then had an email to say that they had messed up the booking system and could we please swap to the Saturday - which was fine as these things happen but when we got there it was like they were surprised we were there… and the masseuse seemed confused that there were 3 of us. The spa facilities weren’t very “moody” either, it was very bright and not very cosy - almost clinical.
All in all it was a bit weird, dirty and it definitely does not look like the photos.
Wouldn’t recommend.

In desperate need of updating. The rooms are spacious and the bed very comfy but the tv was tiny and could barely see the screen. In desperate need of a window cleaner, I don’t think they have been cleaned in years. On a positive note, the staff were lovely (other than a member of staff serving breakfast who made it quite clear, she despised the job), the facilities good although the sauna and steam room were out of order the pool and jacuzzi is outstanding. Would we stay here again? Yes we probably will.

Very friendly staff nothing was too much trouble. A charming hotel full of Character and beautiful features. Sadly a little tired it could be amazing . We had a lovely comfortable stay . I was the only one in the pool which was bliss. We got our stay for a fantastic price and were very pleased with it. If you want 4/5 star luxury this sint the place for you but as a budget hotel I would highly recommend it. We would definitely stay again if the price was right. Xx