Hotel Cromwell Stevenage

We love staying here. All staff are friendly, happy and helpful. Excellent room size, clean white bedding and towels, good size bathroom. Buffet breakfast was very good, would cook you freshly cooked fried/poached eggs if you asked. Easy and quick check in/out. Good size parking area around the back. Looking forward to our next stay.

Nice sized room that are well decorated. Very comfy bed. Bathrooms well laid out. Staff in the restaurant area are excellent and really friendly and helpful.

Would have had a higher review but reception staff were quite rude to me. If I mention there are only 60 chairs and not 80 set out fot a wedding, I dont expect to be told "have you checked the WHOLE ROOM". When I said yes, the receptionist huffed and puffed and stomped to the room setup for the wedding and said, you will have to wait a few hours OKAY! Totally rude and uncalled for being as I was polite at all times.

The room looks amazing. Shame they feel event decorators need to work with no lights on! Very nice room for events and functions.

I nearly gave this 3 stars but ended up changing to 4 stars as another receptionist on collection of our items hired out for the wedding was quite friendly and polite. Also on average after dozens of events setup here, the staff are quite polite.

Travelled from Ireland with my mam to stay for 3 nights for a wedding. What an amazing hotel. From the food , drink, prices, staff to the rooms, everything was fabulous. They treated our group so well and staff were so friendly. They went above and beyond to do what they could to make our stay enjoyable.What a fabulous weekend. The wedding meal and afters food were spectacular. The decor in hotel is beautiful and really in keeping with history of building. We had a fantastic time 👌

Great location for Stevenage right on the old town high street with plenty of great venues for the even food or drinks with the bar in the hotel also doing good food and a decent beer. The staff are always nice and happy to help. The rooms are nicely finished. Quite chic with different touches in some rooms. The single rooms can be on the small side but perfect if you just need a bed for the night on your own. Make sure you talk to the hotel if you have accessibility issues as there are a few flights of stairs to get to most rooms and round a maze of corridors. It's not a problem it just comes with the age of thee building and I'm sure the staff will make sure you stay is perfect just reach out before you get there.

Stayed for just one night at the Cromwell. Check in was ok, but when we got to our room couldn’t turn the radiator on, only one bath and hand towel in the bathroom. Small table wasn’t worth having, as it was crooked, so couldn’t put anything on it. We asked if the heating was on, to be told they couldn’t heat the whole hotel and was given an oil filled radiator. Hotel staff were polite so can’t fault them. Room was clean with a comfy bed.

Stayed whilst visiting relatives.
Lovely clean room. Ensuite facilities were excellent. The shower was amazing!!! Great parking on site. Breakfast was lovely. Just wish we had known they served fried eggs or poached eggs to order as that was my husbands only complaint 😳😂 Thanks for a great stay. Will definitely be back next year x

This a really nice hotel. It’s nicely decorated, the staff are friendly and the rooms are lovely. I especially liked the bathrooms and the comfy beds. They also provide a nice brand of shower gel, shampoo, hand wash and moisturiser (noble isle). The rooms are cosy. The downside is that there isn’t great noise insulation. So, you’ll be able to hear any loud music from the bar, voices outside, the corridors and other rooms. The air circulation also isn’t great. This means the windows in winter get very wet with condensation and there’s some signs of very mild mould around the window. The food is pretty good, but not absolutely amazing. I felt that packaged dinner tables, for the price paid, could’ve come with a bottle of wine to share. The live music was also unreasonably loud (between 90 to 100 decibels according to my Apple Watch) which wasn’t really conducive for good conversation and potentially harmful. It was unfortunately so loud, that I felt I had to retreat to my room to protect my hearing. That said, the place was decorated nicely for Christmas and I would probably come back here for a dinner, but probably not for a business trip for instance.