The room was so tired and just generally looked old. Towels were just dumped on the bed, looked clean but not ideal. For the record, however, the staff redeem this place. They were all lovely, helpful and really pleasant to interact with.
TAI127 days ago
Very courteous staff. I called the reception to extend my stay for one more night I was told the price is £129🙄 Hell no! I just checked your website it has now been reduced to £44. I wonder why... I guess they wanted to rob people because of the bad weather (storm Eunice) . Your rooms are not worth more than max £50 a night.
NAT ———127 days ago
If I was ever asked which was my worst hotel experience, I’d say this one. The cleaner broke into my room twice, once while sleeping, once while half naked. The staff there are cold and don’t respect your privacy. The rooms and bathrooms don’t have locks and they come in whenever they like and your keys to get into the room never work. The beds are extremely uncomfortable and hard to sleep on with pillows as comfortable as a bag of chopsticks and a mattress as hard as a granite worktop. My bed also had a mysterious stain on it. The manager (Mark) was very rude and unprofessional. They also won’t help store your bags. There is a premier inn nearby. One word to describe this hotel: Primitive. DO NOT STAY AT IBIS.
Garry Cole158 days ago
Room & breakfast for the price in a centre hotel was very good. Room was very clean with all general requirements met. Room size was on the smaller size but easily made up for that with its cleanliness. I would stay again without hesitation at the price paid
Olivia Mattravers158 days ago
Hotel decor was awful, felt very unwelcoming as soon as you walked in. I work for Accor hospitality and couldn’t even get any discount from them so had to pay the full £60 which was completely not worth it. The room felt like it had very thick air with an off smell and the room decor was dated. Got woken up by housekeeping knocking on my door to see if I was out the room at 9am and couldn’t get back to sleep. Would not recommend this hotel.
Nadeen Fathima188 days ago
Had a good experience at Ibis except that fact that the rooms are small! But for the price ,it’s okay. The Location is great,very close to the city centre and many nearby attractions. The staff were helpful and the for a three day stay,the rooms were cleaned everyday. If you aren’t going to be sitting the room all day and need a hotel in the centre, go for it!
Paul Henderson2 years ago
Had a enjoyable stay while the rugby was on. Very Covid compliant and great service too. Some rooms back on to a railway but we weren't disturbed too much by the noise. Rooms are comfy and clean.
Mark Thurston2 years ago
I'm very sorry to say that this 3 star hotel gave a 2 star performance. On a positive note, the reception staff were very attentive. However, the room was really tired and there were many, many marks of good nights past on the carpet. The cooked breakfast which I pre-paid for was a bit wobbly, too.
Towels were just dumped on the bed, looked clean but not ideal.
For the record, however, the staff redeem this place. They were all lovely, helpful and really pleasant to interact with.
I called the reception to extend my stay for one more night I was told the price is £129🙄
Hell no! I just checked your website it has now been reduced to £44. I wonder why... I guess they wanted to rob people because of the bad weather (storm Eunice) . Your rooms are not worth more than max £50 a night.