Park Plaza Cardiff

Amazing hot stones massage but facilities didn’t impress. The steam room didn’t seem to be working. My spa robe had holes in. The pool was quite cold. The staff were really nice though. Apart from massage the experience just didn’t seem to be worth the money we paid.

We visited for our anniversary. While the service was great and the staff were friendly and welcoming, we were disappointed in the room. The air conditioning does not go below 19 degrees. It should therefore be renamed realistically to temperature controller or something along those lines as an air conditioner is supposed to reduce the temperature of the room. The staff member entered the room and recalled it was warm and therefore offered and gave us a fan which was very kind. The bathroom sink overflowed which maintenance fixed and the shower room floor remained wet when we returned at the end of the day which again maintenance looked at. The room was advertised as a superior room with an extra large double bed which we booked thinking we would get a nice big room however we weren't aware that it was a disability access room as this was not stated. We thought we were just booking a bigger room for an extra cost which we paid. We would have settled for a normal room in that case. The breakfast options were nice, again the staff we really friendly. The options were the same as you would expect anywhere there wasn't anything different for the higher price tag. The spas steam room was out of action therefore it was swimming and jacuzzi only which was disappointing as we booked the venue for the sauna which we thought was working. I have been on spa days before and when one item is out of action they have provided a free pass to return when everything is up and running again however noone apologised for the lack of sauna. I booked the hotel for my wedding anniversary and other than the service there was little positive feedback on the room. I would recommend booking elsewhere because for the cost the Park Plaza is not worth the price.

Don't stay here if you want any service.

After calling the front desk multiple times on the evening of Mon Sep 26 about a faulty air conditioner, no one helped us at all. The next morning after complaining again along with being locked out of our room before checkout, we were told the phone calls never happened and were offered a paltry $50 refund. Definitely won't be staying again, and definitely don't reccomend. Attached is the error code from the air conditioner any idiot could Google.

Terrific night's stay with family. The service was exemplary. The restaurant offers a lovely wooded view with a good offering at breakfast. There's a swimming pool with jacuzi and steam room. Room service available all day and the onsite Laguna bar and restaurant for evening meals. There's no parking but immediately across from the hotel is a multi story NCP park and if you park there currently the hotel gets a 25% discount.

Very comfortable one night stay. Some late night noise from the front of the hotel, maybe ask for a room at the rear. Discount code welcome to reduce parking in NCP across the road. Clean and good facilities in the room. Late night room service slow and limited choice. Would recommend for its good location and comfort.

This is a gem of a hotel, restaurant and bar. Original menus for food and cocktails all served up in a welcoming and stylish environment. The rooms are very nicely styled, comfortable and well appointed too

Great city centre location for the new theatre, shopping even a few bars and restaurants within a 30 second walk! or even if you are a government worker (building is opposite) or winter wonderland when its there. Rooms are huge. Impressively high ceilings give the sense of a lot more room, clean and seem well kept. Tea coffee and even biscuits. Friendly service and fresh cooked breakfast. Pool is in the basement not sure if it was a car park with huge columns in the pool which will cut down on the use if its busy. Overall definitely stay again.

Very nice city centre hotel. Staff polite and friendly. The hotel was a little tired however very clean with nice decor. The standard double room we stayed in was a good size with a comfortable bed and pillows. The room was a little cold despite turning up the heating for a good few hours. It was a ten minute walk to the motorpoint arena via the city centre making ut ideal for food, shopping and attending that venue for events. Overall I would stay here again.