Nice hotel and perfect location for a theatre trip.
Car park was only a 2 minute walk to the reception and we were also able to get a discount on parking through the hotel, so 24 hours only cost £11, which is great for city centre parking!
Rooms were as you expect from a Premier Inn, clean and well equipped. We had a family room and were pleased there was a double and 2 full size single beds. Everyone had a great night's sleep.
Breakfast was good quality and plenty to choose from, the kids eating free was an added bonus. We will definitely be booking here again!
Rachel Rees279 days ago
I’d booked a family room for 2 nights. Arrived to check in at 8pm. Long queue of disgruntled customers! Got to the front of the queue, receptionist took forever looking for our room! Kept asking how many beds we needed! Kept telling her there was 4 of us…. So 4 (didn’t mind if they were doubles or singles). Eventually was told they hadn’t had a chance to make up the extra beds and as there was such a queue would we mind doing it?!! But there would be a wait for the bedding!!! Made our way to the room to find there were only 3 beds!!! Back to reception, asked for a refund to be told no because we’d been checked in…. to a room without enough beds!!! Called for manager who tried to find a solution which would have meant 2 rooms the first night & moving rooms the second day! Enough was enough! Not good enough for £173.50 so back to Swansea we came (with a refund)! Corridors needed a good hoover! Reception stank of cigarette smoke. Everyone in queue seemed to have an issue with their rooms or the restaurant! Such a shame as the location is great, especially if you’ve been to a show in the Millennium Centre. Unfortunately nothing was very ‘Premier’ about this Inn!
Karen Pegg310 days ago
Amazing location and extremely comfortable and welcoming hotel. The room has everything you need for a relaxing stay including air conditioning and a fab shower over bath. We upgraded to the better rooms on 5th floor. Good choice of hot and cold breakfast items. Plenty of food in air conditioned dining area.
Eirlys “Snowdrop”310 days ago
Staff were amazing and would do anything to help. Found a wet room room for my parents as the Online order was wrong. Couldn't do enough for us. Room was the same as all Premier Inn so knew what to expect. However, a wet towel had been left in the bath hanging on the rail but was quickly removed and another clean towel put in its place almost straight away.
Heather Meyernick340 days ago
Great room for the money. Great location. We did not have reservations for dinner so told they were booked..come back at 8. It was empty at 8, most of the menu items were out. The wait for service and then getting our food was about an hour. My friend ordered the steak - medium rare...when it finally arrived it was well done.
Jacob Rollinson1 year ago
Helpful staff, good facilities and nice food. Good walking distances from everything you may wish to go and see and do in both the bay and the city itself. Only detraction was that some of the dispensers in the bathroom were close to empty when I arrived so had to buy some myself to use.
Other than that, worth staying there and will visit again if I can.
Suzanne Day1 year ago
Staff were so lovely and the hotel is spotless. There’s a lovely woman who seems to work in the bar/reception who is so friendly- I had gotten my finger stuck in the taxi door when we arrived and ran into the bar looking for ice and she ran around doing everything she could to help …! Above and beyond thanks so much . My boyfriend also ordered food and said it was really tasty. Perfect hotel for a little weekend away- basic but perfect, couldn’t fault it
Richard Insole1 year ago
We booked a premium room which was located on floor 5 of 7 floor. Location is right behind the Millennium Centre and offers a great opportunity to take in the views of the Bay. Parking was discounted (25%) from the multistory adjacent to the Premier Inn. We paid £24 for 3 days of parking.
Service was lovely, no problems there. We did ask for the room to be cleaned on the second night of stay as there was some rubbish in the fridge and some food marks on some surfaces, from previous guests which unfortunately, they did still miss but... I can't deny, it was an affordable, convenient and comfortable room.
Car park was only a 2 minute walk to the reception and we were also able to get a discount on parking through the hotel, so 24 hours only cost £11, which is great for city centre parking!
Rooms were as you expect from a Premier Inn, clean and well equipped. We had a family room and were pleased there was a double and 2 full size single beds. Everyone had a great night's sleep.
Breakfast was good quality and plenty to choose from, the kids eating free was an added bonus. We will definitely be booking here again!
Corridors needed a good hoover! Reception stank of cigarette smoke. Everyone in queue seemed to have an issue with their rooms or the restaurant! Such a shame as the location is great, especially if you’ve been to a show in the Millennium Centre.
Unfortunately nothing was very ‘Premier’ about this Inn!
Good choice of hot and cold breakfast items. Plenty of food in air conditioned dining area.
Other than that, worth staying there and will visit again if I can.
My boyfriend also ordered food and said it was really tasty. Perfect hotel for a little weekend away- basic but perfect, couldn’t fault it
Service was lovely, no problems there. We did ask for the room to be cleaned on the second night of stay as there was some rubbish in the fridge and some food marks on some surfaces, from previous guests which unfortunately, they did still miss but... I can't deny, it was an affordable, convenient and comfortable room.
Overall, would recommend as a cheeky getaway.