The Coal Exchange Hotel

The building has great bones & has clearly had some money spent on it recently but the finish is to a really poor standard in places mainly seen in our room. See huge gap in woodwork & industrial amounts of caulk used in some very poor wallpapering. "Decorators" should have been called back.

The lighting throughout the hotel is really insufficient in places which comes across as very gloomy particularly the corridors.

As mentioned below the attention to detail is really missing with the cleaners only working to a certain height in our room & cobwebs left hanging in corners from the ceiling. One of the windows in our room didn't close 100% which would have been a problem in colder months. The large part of the room & the bedding was all clean.

The bath/shower/jacuzzi was a bit strange. No shower curtain so you did worry about water splashing everywhere. There were upholstered leather panels on the side of the bath, is that hygienic? Personally don't really need to spend enough time in a hotel room running a bath or a jacuzzi.

To be fair we were asked on departure if everything was okay with the room by a nice member of staff on reception but were on a flyer so didn't have time to relay the above. There's great potential here but someone could really do with getting strong hands on it.

Loved staying here for my hen do. Staff were fab, very welcoming and accommodating. Check in and out was very easy. The booking was flexible but excellent value for 20+ of us. The building itself is beautiful and has an interesting history, the location is convenient for the bay or even for city centre (reasonably walkable or a very short taxi ride). Rooms were clean and well stocked with waterfall showers and plenty of storage space. Afternoon tea at Culleys was delicious and (with advance notice) had exceptionally good vegan options, particularly the desserts. Would definitely recommend especially for large group bookings.

Fantastic experience at the Princess Brunch with my daughter. We had a brilliant time, the staff were friendly and helpful. The food nice, hot and plentiful.
The building is tucked out of the way but only a five minute walk from Cardiff Bay train station so easy enough to find and get to. Would recommend the events.
The only thing I would suggest is perhaps have the tables around the edge of the room with the entertainment in the centre. We were seated at the very back of the room, so I couldn't not sit and watch my daughter nor could she sit and eat her food as she wanted to be up. As the tables next to me didn't turn up I felt like I was on my own and missing everything.

My boyfriend and I had to come back to this wonderful hotel! We came here back in February and have had another stay this weekend. We cannot recommend this hotel enough, and say enough good things about it. Yet again, the staff went above and beyond to make our stay blissful. The food at the restaurant was stunning - we had breakfast on the both days, and also an evening meal, which was 10/10! Room service was also wonderful, we could enjoy beautiful food whilst enjoying the comforts of the room. We already can’t wait to plan our next stay. Would recommend to anyone and everyone who is looking for a pure blissful break.

Love, love, love, this place!!! The history, the ambiance, the quirkiness. Every part of our stay was lovely. The staff was amazing and very knowledgeable, the beds were comfortable, the dreamy jet tub and even and the restaurant was fabulous. I generally do not eat at hotel restaurants because they are usually overpriced and bland but this one was great!
The hotel is ideally located; a short walk to the wharf, restaurants, bars, and shops. And to top it off you can’t beat the price. What a value for the richness and timeless antiquity.

Had my wedding here and pretty much all of our wedding party stayed. So definitely recommend it as a wedding venue. It's such a gorgeous building.
THE STAFF!! 10/10 Lovely, friendly and so helpful, just brilliant.
Culley's Restaurant, lovely place to eat, really nice menu. Also recommend going there for a Sunday roast.
Some parts of the rooms are a bit tired, the rooms and corridors don't have great lighting. The waterfall showers over the baths are a bit of a faf. These are just little things I didn't like because I'm fussy.
I definitely recommend staying here

There is a historic sense of place and feel about the listed building that’s evident from both the external facade and the interior.
Location is great in terms of proximity to the Bay.
Staff were welcoming & helpful.
The room was comfortable & grand. Double jacuzzi bath is a treat!
The interior hall was largely out of bounds to guests and open for functions only. As a marketing ploy this should be opened up for all and its grandeur and history promoted as this in effect was and should be the heart of the exchange.
There were corridors leading to & from the rooms that gave a temporary works in progress and unkempt feel to the place which was a shame and the possible difference of my 4 star as opposed to 5 star rating.
Would recommend and look forward to staying again.

The ambiance of the building shines through, it's feels authentic and special. My double room was large, amazing spa jacuzzi bath with great shower overhead. No need for a shower curtain - a pet hate. Food was awesome - never eaten such succulent and fat free lamb. Breakfast was probably the best I have eaten in a hotel, even though it was buffet style. All hot but more importantly the sausage and bacon was great quality.